Barbra Messina
Silver Springs,FL
Summary
Proven Surgical Coordinator with a track record of enhancing team communication and patient coordination at Advent Health Ocala. Excelled in maintaining confidentiality and leveraging strong communication skills alongside proficiency in Epic and Microsoft. Demonstrated professionalism by efficiently managing caseloads and improving scheduling logistics, significantly contributing to operational excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Advent Health Ocala
08.2022 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Senior Lead Coordinator
Northwell Health System
01.2018 - 06.2022
Administrative Assistant
Northwell Health Hospital
09.2011 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked for the Chief of Hand Surgery, Dr. Lewis Lane and The Associate Professor of Hand, Dr. Kate Nellans
Medical Secretary
Orthopeadic Associates of Manhasset
09.1995 - 02.2010
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Education
Ashworth College
Norcross, GA 01.2024 -
Skills
- Strong Communication Skills
- Insurance Verification
- Professionalism and Confidentiality
- Patient coordination
- Teams
- Microsoft
- Chrome River
- All-Scripts
- Epic
- Five 9
Accomplishments
Patient Experience Recognition Award
People's Choice award
Organizational Awareness Award
Patient Focus Award
Teamwork Award
Execution Award
Certification
Patient De-Escalation
Emotional Intelligence Appraisal
Accountability and Results, DISC Model
Compliance Training
Timeline
Ashworth College
01.2024 -
Surgical Coordinator
Advent Health Ocala
08.2022 - Current
Senior Lead Coordinator
Northwell Health System
01.2018 - 06.2022
Administrative Assistant
Northwell Health Hospital
09.2011 - 06.2022
Medical Secretary
Orthopeadic Associates of Manhasset
09.1995 - 02.2010
Patient De-Escalation
Emotional Intelligence Appraisal
Accountability and Results, DISC Model
Compliance Training
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