Barbra Niemi
Altoona,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure Lead Case Manager. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Housing Services Coach/Eligibility Specialist
Blair County Community Action
11.2021 - Current
- Provides individual services to program participants, including intakes & assessment, services eligibility.
- Conducts one-on-one counseling with participants, including working with each participant to assess their financial situation, goals and needs.
- Assists participants in developing a budget and setting financial goals; produce written action plans that support their goals and review spending habits and budget appropriately.
- Complete documentation with clients to complete rental/utilities or any other assistance including collect documentation and submit request to administration and/or any other organization.
- Complete required client related paperwork and complete expenditure reports for food supplies, transportation expenses and/or other expenses in a timely and accurate manner with the approval of the supervisor.
- Meet the clients “where they are” including hotels, motels, shelters, temporary or permanent housing or any other place where they family is staying.
- Tracks outcomes of all applications submitted and gather data so outcomes can be entered into the HMIS system. Enter information into the HMIS system.
- Connect clients to shelters, transitional housing and housing centers as needed.
- Maintains official records and documents, and ensures compliance with federal, state and local regulations.
- Other duties as assigned
Waitress
Newburg Social Hall
11.2020 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Factory Worker
Veeder Root
09.2011 - 09.2021
- Carefully packaged finished products and prepared for shipment.
- Performed quality checks on finished products to identify and address discrepancies.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
Customer Service Representative/Teller Associate
Investment Savings Bank
10.2008 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Applied Science - Office Systems Technology
Pearl River Community College
Poplarville, MS05.2008
High School Diploma -
Clinton High School
Clinton, MS05.1993
Skills
- Patient Scheduling
- Admissions Screening
- Housing Regulations
- POS Systems
- Timely Processing
- Customer Accounts Management
- Recordkeeping
- Enrollment Procedures
- Data Entry
- Customer Satisfaction
- Product Knowledge
- Intakes and Assessments
- Confidential Records Management
- Paperwork and Documentation
- Effective Communication Skills
- Telephone Etiquette
Timeline
Housing Services Coach/Eligibility Specialist
Blair County Community Action
11.2021 - Current
Waitress
Newburg Social Hall
11.2020 - 09.2022
Factory Worker
Veeder Root
09.2011 - 09.2021
Customer Service Representative/Teller Associate
Investment Savings Bank
10.2008 - 05.2011
Associate of Applied Science - Office Systems Technology
Pearl River Community College
High School Diploma -
Clinton High School
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