Barbra Sigwalt

Work History

Chat Desk

01.2023 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Answered average of 100 emails per day addressing customer inquiries, solving problems and providing product information.
Promptly responded to inquiries and requests from prospective customers.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved accounting, service and delivery concerns.

Quote Velocity

10.2021 - 12.2022

I make outbound calls as well as answer inbound calls to clients that fill out our online inquiry.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
I qualify them making sure they have medicare parts A&B, I then discover their personal health care needs and then transfer them over to a Licensed Agent to further assist them.
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Reached out to individuals eligible for services to solicit applications and offer assistance.
Conducted pre-screening activities to help determine eligibility for Medicare medical plans.
Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
Offered advice and assistance to customers, paying attention to special needs or wants.

LeRoy Manor

10.2019 - 09.2020

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Monitored progress and documented patient health status changes to keep care team updated.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients to support independence and well-being.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Save-a-lot

07.2019 - 10.2019

Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Checked identification for proof-of-age for alcohol and tobacco sales.

Salvation Army Thrift Store

11.2018 - 07.2019

Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Achieved perfect attendance and on-time record.

Manchester Books LLC

03.2018 - 01.2019

Increased customer engagement through social media.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Analyzed and reported social media and online marketing campaign results.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Analyzed competitor pages to locate backlink and keyword opportunities.
Devised strategies and roadmaps to support product vision and value to business.
Discussed SEO needs and optimized strategies for short- and long-term campaigns.