Clinical compliance and information management professional (20+ years) transitioning to health information. Seeking to bring a background of clinical knowledge, contract application and customer service to specialize in precertification and prior authorization case coordination that will support compliant Utilization Management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HOMESCHOOL EDUCATOR & PARENT | CURRICULUM DEVELOPMENT & EDUCATION PROGRAM ADMINISTRATION
01.2012 - 01.2025
Optimized workflows and resource allocation within a comprehensive household operations system, overseeing multi-year budgeting and complex scheduling.
Ensured regulatory compliance for a comprehensive K-12 educational record lifecycle across multiple states. Maintained permanent legal records, transcripts, and progress reports in strict alignment with Florida and South Carolina Department of Education legal standards and audit requirements.
PATIENT CARE SPECIALIST (C.N.A.) | GREENVILLE POST-ACUTE, LLC
01.2012 - 01.2014
Key Skills: Clinical Documentation Integrity, Regulatory Compliance (HIPAA) EHR Proficiency & Analytical Problem Solving
Delivered high-quality clinical care and managed complex medical documentation for geriatric and post-acute populations, ensuring 100% adherence to HIPAA and Clinical Documentation Integrity (CDI) standards in high-pressure environments, ensuring all documentation met strict regulatory and billing standards.
Demonstrated a high commitment to patient privacy and data security, consistently applying HIPAA regulations across interdisciplinary, HIPAA-Compliant communications.
SALES MANAGER | HILTON UF CONFERENCE CENTER & BEST WESTERN GATEWAY GRAND
Achieved a track record of exceeding organizational goals, consistently achieving 100%+ of targets quarterly for two consecutive years through strategic outbound sales via phone, email and in-person.
Managed complex data sets using Delphi and proprietary database systems, focusing on document accuracy and workflow efficiency.
Spearheaded multiple contract negotiations, prioritizing data security and organizational compliance.
Thrived in diverse, interdisciplinary settings, bridging the gap between technical data management and client-facing service.
DUAL-ROLE SPECIALIST: CLINICAL CARE & MEDICAL RECORDS | HAVEN HOSPICE OF NORTH CENTRAL FLORIDA
01.2005 - 01.2007
Key Skills: Physician Liaison & Communication, Vital Records Coordination, EHR Migration & Maintenance, Regulatory Compliance (HIPAA), Data Auditing & Palliative & End-of-Life Support
Liaised directly with physicians to facilitate the completion of clinical documentation and ensured HIPAA compliant information exchange between staff and outside stakeholders.
Coordinated the preparation and processing of death certificates, ensuring all legal and facility protocols were met with precision and sensitivity.
Assisted in the transition from paper-based charts to digital systems, performing high-volume data migration while maintaining ICD code accountability.
Managed the secure disposal of physical records according to HIPAA guidelines and organizational data destruction policies.
Monitored EHR entries for accuracy, contributing to the facility's audit-readiness and documentation integrity.
Provided compassionate care and emotional support to patients and families during palliative and end-of-life transitions, ensuring a dignified and supportive environment.
Education
HEALTH INFORMATION TECHNOLOGY, A.S. -
FLORIDA GATEWAY COLLEGE
12.2025
MEDICAL BILLING/CODING, A.T.D. -
FLORIDA GATEWAY COLLEGE
08.2025
RECREATION, PARKS & TOURISM, B.S. -
UNIVERSITY OF FLORIDA
08.2007
Skills
Prior authorization
Insurance verification
Regulatory Compliance (HIPAA)
Customer service
EHR (Electronic Health Records) proficiency
Medical terminology proficiency
Communication
Records analysis
Documentation and reporting
Critical thinking
Certification
REGISTERED HEALTH INFORMATION TECHNICIAN (R.H.I.T.) Credential Number:286478
Program Officer/Mental Health Focal Person at Department of Curriculum and Professional Development, Ministry of Education, BhutanProgram Officer/Mental Health Focal Person at Department of Curriculum and Professional Development, Ministry of Education, Bhutan
Registered Nurse, Pediatric Intensive Care Unit at UF Health Shands Children's HospitalRegistered Nurse, Pediatric Intensive Care Unit at UF Health Shands Children's Hospital