Barbra Ann Ayala
Stephens City,VA
Summary
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, safe work environments, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Arconic
09.2024 - 12.2024
- Process orders for stock lengths and crib parts after determining which plant/service center can accommodate the customers needs
- Complete orders with multiple apps, including Connect, JDE, and Kalucad
- Price items, notate online orders and complete processing in order for aluminum to be shipped out ASAP
- Work with Estimating and Project Managers to ensure best method of processing and ship out locale
Customer Service Supervisor
Kohl’s
07.2023 - 07.2024
- Train and mentor new associates with effective communication and proper verbiage so they may assist guests with savings and rewards, via Kohl’s charge cards and rewards
- Open and close the store, doors, alarms, registers and cash office
- Cash office count
- OMNI, online shopping for guests who make in-store pick up purchases and fulfill online orders, pack and ship out via UPS and USPS
- Recover and merchandise clothing, shoes, jewelry and various department store items
- Assist associates with Supervisory tasks, including assisting customer issues, hiring and employee relations
- Encouragement of associates with engaging associate board, contests and prizes for success, accolades and recognition
- Monitor store as Supervisor on duty, caring for all associates present, and all aspects of the store during my shift which ranged from 4 to 10 hours of being the Supervisor of the store, aka Manager on duty
Exit Officer
Massanutten Resort
04.2023 - 06.2023
- Assist owners with an option to purchase more points, or make an additional purchase to better access their timeshare, at a more affordable cost
Sales Associate/Fine Jewelry
Belk
01.2023 - 04.2023
- Assist guests with purchases, selling fine jewelry, clothing and apparel and meeting metrics for the store consistently.
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty, by opening store loyalty cards and credit cards.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
HR Lead
Belk
06.2021 - 05.2022
- Cash office responsibilities, including counting, depositing and accounting for the cash in the safe and registers ie:
- Make change orders, using registers for metrics including credit card openings, email captures, and checking sales percentages
- Use Reflexis to make store schedules and keep daily hours
- Host hiring fairs and hiring events, schedule interviews, on and off-board employees
- Pay store credit card bill
- Keep up to date employee flies and medical files
- Assist guests with purchases at POS registers along with ordering merchandise for guests
In-House Sales Representative
Massanutten Resort
01.2019 - 06.2021
- Greet guests, drive them around to show them resort, amenities, and features to come
- Take customer surveys and show new models of vacation rentals
- Assist with vacation rental purchase and paperwork
Substitute Teacher
Shenandoah County Schools
09.2015 - 05.2021
- Substitute for grades 5 through 12, most often grades 11 and 12
- Assist with algebra classes and english classes including subbing for Government, Art and Spanish while assisting with ISS
- Implemented lesson plans to ensure continuity of education during teacher absences.
Front Desk Associate
Hilton-Hampton Inn
08.2017 - 09.2018
- Night auditing for 6 months including paperwork and computer closing for the business day and for the hotels nightly audit
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
Education
GED -
Cupertino HS
Cupertino, CA01.1984
Skills
- Multiple years of management experience
- Multiple years of sales and customer service experience
- Highly proficient with influencing and negotiating with customers
- Proficient in computer applications
- Artistic and design orientated
- Excellent leadership in employee camaraderie , encouraging and creative with providing a positive work environment
- Spanish spoken, well enough to have a simple conversation, read and write
- Enthusiastic about acquiring new skills
- Reliable time management
- Customer engagement expertise
- Conflict resolution skills
Accomplishments
- Won BELK credit app award in 2021, and 2022.
- Achieved highest number of credit apps opened in Spanish
- Supervised team of 40 staff members.
- Successfully recruited and trained over 200 new customer service associates.
Languages
Spanish
Professional Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Strategy Games; Rummikub is my latest addiction
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I participate in low-impact exercises to strengthen core muscles
- Volunteering at churches, voting polls, and crisis pregnancy centers
- I have a passion for photography and editing photos; floral and nature are my focus
- Road Trips; I drive home to California and back almost every two years
- Creative Writing; I write poetry
Timeline
Customer Service Coordinator
Arconic
09.2024 - 12.2024
Customer Service Supervisor
Kohl’s
07.2023 - 07.2024
Exit Officer
Massanutten Resort
04.2023 - 06.2023
Sales Associate/Fine Jewelry
Belk
01.2023 - 04.2023
HR Lead
Belk
06.2021 - 05.2022
In-House Sales Representative
Massanutten Resort
01.2019 - 06.2021
Front Desk Associate
Hilton-Hampton Inn
08.2017 - 09.2018
Substitute Teacher
Shenandoah County Schools
09.2015 - 05.2021
GED -
Cupertino HS
Similar Profiles
Sean TrosperSean Trosper
Machine Operator at ArconicMachine Operator at Arconic
Jose RamirezJose Ramirez
Scale Operator at ArconicScale Operator at Arconic
Kyle HutchisonKyle Hutchison
Mobile Crane Operator at ArconicMobile Crane Operator at Arconic
Christina DorsettChristina Dorsett
Provider Data Specialist; Senior Provider Relations Specialist/eviCore Project Coordinator; Provider Relations Specialist; Provider Service Coordinator at Health Alliance/Carle HospitalProvider Data Specialist; Senior Provider Relations Specialist/eviCore Project Coordinator; Provider Relations Specialist; Provider Service Coordinator at Health Alliance/Carle Hospital
Alexzander BrevoortAlexzander Brevoort
Warehouse Worker at AmazonWarehouse Worker at Amazon