Barby Dabney
Raleigh,NC
Summary
Dynamic professional with a proven track record excelling in leadership training and project management. Skilled in developing training solutions and enhancing processes, I fostered employee engagement and improved organizational efficiency. Adept at onboarding new hires, I leverage strong communication skills to drive team success and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
09.2023 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to daily telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Tested and qualified with a High Pass score into the department management program and determined to be a "Contender" for leadership during the selection period.
HR Generalist (Contract to Permanent)
Pike Enterprises, LLC
04.2023 - 07.2023
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Mortgage Loan Originator
Contractor
12.2020 - 04.2023
- Developed extensive network of over 125 referral partners to source new mortgage loan opportunities.
- Participated in National industry events and conferences to build relationships and gain market intelligence.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Learning Consultant
TriNet HR Corporation
11.2012 - 04.2021
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Developed workforce training programs to improve organizational efficiency.
- Authored course materials such as video scripts, facilitator guides, participant guides and job aids.
- Consulted with individual business units to determine desired learning outcomes, as well as best methods for delivery. ILT, VILT
- Facilitated 2-3 soft skill development sessions monthly.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Designed course materials and supported implementation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Education
Associate of Arts -
State College of Florida
Bradenton, FL12-2020
Skills
- New Hire Onboarding
- Project Management
- Presentation Development
- Process Evaluation and Enhancement
- Leadership Training
- Adult Learning Theories
- Training Solutions Development
- Course Development
- Planning and Coordination
Certification
- NMLS License - Mortgage Loan Originator: Florida, North Carolina, Texas, and Colorado
- ATD: Training Certification
- DDI: Training Certification
Timeline
Deli Clerk
Publix
09.2023 - Current
HR Generalist (Contract to Permanent)
Pike Enterprises, LLC
04.2023 - 07.2023
Mortgage Loan Originator
Contractor
12.2020 - 04.2023
Learning Consultant
TriNet HR Corporation
11.2012 - 04.2021
Associate of Arts -
State College of Florida