BARDHA FUSHA
Bronx,NY
Summary
Proficient Social Work Assistant Program Director familiar with clinical services, program types and available resources. Proactive and compassionate professional well-versed in documentation, quality control and team training requirements. Extensive experience managing staff working with homeless individuals and residential settings, dually diagnosed with a mental illness and substance use disorder.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Lutheran Social Services Of New York
02.2023 - Current
- Ran day to day operations for a shelter of 84 asylum seeking families.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Developed sanctuary program of asylum seeking immigrant families from ground up, laying out framework, and defining roles.
- Developed and recommended policies and procedures for evaluating programs.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Established program policies and procedures to comply with regulatory requirements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Program Director
CLUSTER Community Services
05.2021 - 01.2023
- Participated in crisis intervention and conflict resolution
- Interacted with clients regularly to identify needs and requirements.
- Rotating on-call services
- Conducted performance reviews to provide feedback to staff for improvements.
- Oversaw staff schedules and assignments to handle programming demands.
- Maintained 85% occupancy for 3 different programs
- Conduced SPOA intake screenings
- Participated in clinical staff meetings
- Oversaw 15 staff members and 3 supervisors
- Oversaw 3 different programs within agency (24-hour sites, Treatment Program and Supported Housing)
- Assisted in interviewing and hiring staff
- In charge of correcting and submitting billing services
- Held clinical rounds
- Participated in intake/discharge meetings
- Participated in management team meetings and interdisciplinary treatment team meetings.
- Fostered relationships with residents and families.
Clinical Supervisor
Bowery Residents Committee
09.2019 - 04.2021
- Assist in day-day operations of program
- Assist Director in development and implementation of program design, goals and services
- Directed and managed 10-person team of clinical and support personnel
- Provide direct clinical supervision and training to case management staff
- Lead clinical team meetings weekly, case conferences, reviewing of treatment plans and referrals
- Communicate with DHS analyst and obtain new resources
- Review housings applications, case management notes, psychosocial assessment and service plans
- Maintain established procedures and assist in developing new procedures for case management staff.
Outreach Independent Living Specialist
Bowery Residents Committee
04.2016 - 09.2019
- Acted as part of clinical team by providing comprehensive case management services for chronic homeless clients located within NYCT Subway system
- Services include, completing Vulnerability Index forms, brief psychosocial reports, joint outreach activities with operations team and/or police, client follow up services to ensure client remains in placement, and enter in documentation in CARES/AWARDS of specific client interactions
- Performed treatment planning and other responsibilities required of Outreach Specialists
- Carried case load of 40-50 clients
- Intensively worked with clients moving through program continuum by conducting comprehensive assessments to identify barriers to housing, assisting clients to overcome housing barriers and secure entitlements
- Prepared clients for housing interviews and arrange housing appointments, and participating in case conferences as necessary
- Provided emergency first aid/CPR or overdose prevention protocol assistance when needed.
Social Work Intern
Bowery Residents Committee
09.2018 - 05.2019
- This unit is Chemical Dependency Crisis Center for individuals looking for assistance with their substance use disorder
- Responsibilities included: facilitating 1-2 groups each day related to recovery using (CBT), Anxiety (CBT), Recovery Planning (MI) and seeking safety
- In addition, conducted one psycho-social assessment each day and met with 3 clients daily for individual therapy sessions.
Counselor
Pibly Residential Programs
06.2009 - 04.2016
- Managed case load of up to 12 clients
- Observed and monitored client behavior and responses to treatment
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress
- Drafted monthly summary to review each client's level of participation
- Administered oral medications, following physician's prescriptions and hospital procedures
- Consulted with clients when developing long term treatment plan goals and objectives
- Counseled clients to help them understand and overcome personal, social and behavioral problems
- Conducted daily one-on-one counseling home visits.
Education
Master of Social Work - Clinical Social Work
Hunter College of The City University of New York
New York, NY05.2019
Bachelor of Arts - Psychology
City College of New York of The City University of New York
New York, NY05.2014
Skills
- Effective Leader
- Understanding of Human Resources
- Administration Knowledge
- Strategic Leadership
- Public Speaking
- Resource Allocation
- Multidisciplinary team collaboration
- Clinical skills and support
- Team supervision
- Improving clinical quality outcomes
- Progress monitoring
- Individual therapy
- Crisis management
- Planning and coordination
- Defining treatment objectives
- Performance Quality Assurance
- Team Meetings
- Skilled in Microsoft Office
- Fluent in Albanian (Native) and Spanish
Certification
- CPR/First Aid/AED certified NARCAN Trained and certified
- NYS Licensed Social Worker (LMSW)
Timeline
Program Director
Lutheran Social Services Of New York
02.2023 - Current
Assistant Program Director
CLUSTER Community Services
05.2021 - 01.2023
Clinical Supervisor
Bowery Residents Committee
09.2019 - 04.2021
Social Work Intern
Bowery Residents Committee
09.2018 - 05.2019
Outreach Independent Living Specialist
Bowery Residents Committee
04.2016 - 09.2019
Counselor
Pibly Residential Programs
06.2009 - 04.2016
Master of Social Work - Clinical Social Work
Hunter College of The City University of New York
Bachelor of Arts - Psychology
City College of New York of The City University of New York
- CPR/First Aid/AED certified NARCAN Trained and certified
- NYS Licensed Social Worker (LMSW)
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