Barette Lewis
Summary
Highly knowledgeable and enthusiastic Dental Office Practice Manager offering more than 25 years of experience. Managing operations, successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practice by providing exceptional customer service.
Overview
31
31
years of professional experience
Work History
Practice Manager of Operation/Office Manager
Dental Care Of Hampton
11.2013 - Current
- Present treatment plans to patients (explain procedures, patient estimated co-payments, insurance estimated co- payments, process patient financing applications with CareCredit and submit approved contracts for payment)
- Prepare monthly P&L statements for doctors, monthly closing and balancing reports
- Maintain monthly/yearly budget and profitability
- Attend monthly administrative meetings and weekly phone conference calls
- Complete chart audits
- Complete Yearly OSHA and Corporate Compliance Training
- Coordinate doctors calendar for meetings and phone conferences
- Maintain a high level of professionalism and communication with all team members, doctors, patients
and Home Office creating consistency and alignment - Remain actively involved in the day to day operations and systems within the practice (work alongside
my team) - Continually support the growth and development of all team members and doctors
- Oversee the new hire process and training of all new team members
- Oversee a team of 10 employees and 2 doctors
- Process bi-weekly payroll
Sales Associate
Big Lots
06.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Patient Coordinator
Dental Care Of Hampton
02.1998 - 11.2013
- Present treatment plans to patients (explain procedures, patient estimated co-payments, insurance estimated co- payments, process patient financing applications with CareCredit and submit approved
contracts for payment) - Answer multi-line phones, schedule appointments and assist patients
- Verify insurances
- Confirm appointments
- Pull and file patient charts
- Sort and distribute incoming mail
- Accounts receivable (patient and insurance companies)
- Maintain business and dental supply inventory and ordering
- Track outstanding insurance claims through insurance aging report
- Make collection phone calls, send collection letters and prepare accounts for outside collection agency
- Call current and overdue recare patients for appointments
- Data entry of patient information and dental treatment
- Maintain current and accurate patient files
3rd Key Holder
Fashion Cents
01.1993 - 06.1995
- Opening and closing procedures
- Oversee team members
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Menchville High School
01.1995
Skills
- Adobe
- Excel
- Billing
- Customer Service
- Microsoft Excel
- Payroll
- Scheduling
- Practice Management
- Dentrix
- Insurance Verification
- HIPAA
- Workflow Management
- Schedule Management
- Patient Relations
- Policy Implementation
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Regulatory Compliance
- Performance Metrics
Timeline
Sales Associate
Big Lots
06.2019 - 12.2023
Practice Manager of Operation/Office Manager
Dental Care Of Hampton
11.2013 - Current
Patient Coordinator
Dental Care Of Hampton
02.1998 - 11.2013
3rd Key Holder
Fashion Cents
01.1993 - 06.1995
Menchville High School
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