Barie Grant Poore'
Seguin,United States
Summary
Dynamic Training Manager with extensive experience at the Department of Veterans Affairs, excelling in claims processing and policy interpretation. Proven ability to enhance team performance through effective training facilitation and conflict resolution. Adept at navigating complex regulatory environments while maintaining a customer-focused approach. Committed to delivering exceptional service and support to veterans and their families.
Overview
30
30
years of professional experience
Work History
CSR (Customer Service Rep./Claims Specialist)
Social Security Administration
San Antonio, TX
03.2010 - Current
- Company Overview: This is a federal job
- Handle all SSA Retirement, SSI, Disability, Medicare, computer skills, advanced, knowledge of SSA Programs, Policies', Regulations. GI Inquiry Line/Telephone
- Hours per week: 40
- Grade: 8/9
- Supervisor: Roger Urrabazzo (1 866 964 7432)
- Okay to contact this Supervisor: Yes
Training Manager
Department of Veterans Affairs
Washington DC, DC
03.2008 - 03.2010
- Company Overview: This is a federal job
- Training Manager for the Entire VA Appeals Management Center, LMS Supervisor, knowledge in all VA Health Care, Disability Compensation.
- Hours per week: 40
- Supervisor: Ronald Burke (1800 8271000)
- Okay to contact this Supervisor: Yes
Training Manager
Paralyzed Veterans of America
Washington DC, DC
08.2006 - 03.2008
- Training Manager for all National Service Officers, VA Disability Compensation, Spinal Cord Injuries, VA Health Care, VA Education
- Hours per week: 40
- Supervisor: Scott Hilliard (1800 8271000)
- Okay to contact this Supervisor: Yes
National Service Officer
Disabled American Veterans
10.1995 - 03.2008
- Supervisor/Assisted all Veterans Spouses, Widows’ and Dependents for Eligibility to VA Disability, Pension, and all other VA Programs.
- Hours per Week: 40 hrs.
Education
Bachelor's degree - SCIENCE
PHYSICAL THERAPY
SAN MARCOS, TX, United StatesJurisprudence
LAW SCHOOL/Arizona State
Skills
- MS/MAC/LINUX SYSTEMS
- Customer service
- Claims processing
- SSA program knowledge
- Policy interpretation
- Regulatory compliance
- Data entry
- Case management
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Training facilitation
- Problem solving
- Detail orientation
- Customer relationship management
- Call center experience
- Customer focus
- Complaint handling
- Record preparation
- Research
- Senior leadership support
- Computer proficiency
- Adaptability and flexibility
- Document control
- Delivery scheduling
- Positive and professional
- Product education
- Call management
- Call triaging
- Customer consulting
- Call center procedures
- Training development aptitude
- Cultural awareness
- System implementation
- Stress management
- Promotional support
- Appointment scheduling
- Minute taking
- High-energy attitude
- Order fulfillment
- Microsoft Excel
- Medical terminology
- Empathy and patience
- Lead generation
- Service upselling
- Creative problem solving
- Recordkeeping strengths
References
- RAUL, GARZA, RRGARZA@GMAIL.COM, 2104338124, (
- ) Indicates professional reference
- Deborah, Sandheinrich, attorney at law, dsandheinrich@gmail.com, 2108848511, (
Accomplishments
- graduared law school
Languages
Spanish
Professional
Affiliations
DAV - ADJUTANT GENERAL
Timeline
CSR (Customer Service Rep./Claims Specialist)
Social Security Administration
03.2010 - Current
Training Manager
Department of Veterans Affairs
03.2008 - 03.2010
Training Manager
Paralyzed Veterans of America
08.2006 - 03.2008
National Service Officer
Disabled American Veterans
10.1995 - 03.2008
Bachelor's degree - SCIENCE
PHYSICAL THERAPY
Jurisprudence
LAW SCHOOL/Arizona State
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