Barkha Tandel
Lincoln,CA
Summary
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
8
8
years of professional experience
Work History
Oncology Patient Coordinator
Natera
09.2021 - 02.2026
- Patient-facing team member coordinating mobile phlebotomy for both hereditary and genetic residual disease testing. Set expectations for at-home collections and insurance coverages while serving as a go-to person and point of contact between patients, their clinical teams, and Natera’s laboratories.
- Manage assigned Territory book of business 900 + patients – 7 territories to ensure timely Management of patient testing
- Work with designated Clinical Field Reps and Customer Experience teams to ensure timely resolution of testing barriers
- Drive increased Sales volumes by “Getting Samples in the Door” by removing barriers to testing for a patient.
- Build ongoing relationships with Patients to become patient’s Point of Contact for Natera.
- SME for Oncology Products and Point of Contact to support new Team Members during learning curve
- Training Support and facilitation for new hire training.
- Awarded Q3 2024 Impact player of the Quarter for Oncology.
Operations Manager
First Citizens Bank
10.2020 - 09.2021
- Orchestrated daily branch operations and as an Operations Manager. Spearheaded account openings, catered to client needs, and ensured operational strength while minimizing losses. Managed and supported a team of employees, contributing to the achievement of branch sale goals.
- Providing diverse banking products that both meet individual and business needs. Well versed in the operational and sales management process with an emphasis on providing superior customer experience.
- Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results.
- Top Performing Branch in Sacramento Area Market.
- Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results.
Operations Supervisor
Rivercity Bank
Sacramento, CA
04.2019 - 10.2020
- Supervised daily operations to ensure efficiency and productivity across all teams.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Trained and mentored new staff on operational protocols and safety procedures.
- Analyzed performance metrics to identify areas for improvement in service delivery.
Branch Service Manager
Wells Fargo
West Sacramento, CA
07.2018 - 03.2019
- Led branch operations to enhance customer satisfaction and service delivery.
- Trained and mentored staff on service protocols and operational procedures.
- Implemented process improvements to streamline workflows and increase efficiency.
- Developed strategies to drive sales growth through exceptional customer engagement.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT05-2027
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California State University, Sacramento
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American River College
Skills
- Appointment scheduling
- New hire training
- Critical thinking skills
- Follow-up care
- Patient confidentiality
- Electronic records management
- Patient care and education
- Customer service
- Relationship building
- Medical terminology
- HIPAA compliance
- Proficient in Excel, Power BI, Google Docs, Jira, Salesforce
Timeline
Oncology Patient Coordinator
Natera
09.2021 - 02.2026
Operations Manager
First Citizens Bank
10.2020 - 09.2021
Operations Supervisor
Rivercity Bank
04.2019 - 10.2020
Branch Service Manager
Wells Fargo
07.2018 - 03.2019
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California State University, Sacramento
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American River College
Bachelor of Science - Health Information Management
Western Governors University
CORE STRENGTHS
- Influential and collaborative who thrives on building and maintaining strong relationships.
- Excellent interpersonal and communication skills.
- Calm and rational decision making to quickly solve problems and resolve conflict.
- Detail oriented. Displays high integrity and honesty.
• Awarded Q3 2024 Impact player of the Quarter for Oncology.
Awarded Impact Player at Natera for Q3 2024, selected by colleagues across the sales teams in recognition of my collaboration, performance, and positive impact.