BARNABAS BWENGYE
Dracut,MA
Summary
Results-driven supervisor with proven expertise in team management, quality control, and customer service excellence. Known for optimizing workflow through strategic scheduling and effective communication, leading to enhanced operational efficiency.
Overview
4
4
years of professional experience
Work History
Supervisor
Dunkin' Donuts
Waltham, Massachusetts
07.2021 - 07.2025
- Supervised daily operations and ensured team compliance with safety standards.
- Assisted in training new staff on company policies and procedures.
- Coordinated schedules and delegated tasks to optimize workflow efficiency.
- Monitored inventory levels and reported shortages to management promptly.
- Facilitated communication between staff and upper management for operational clarity.
- Supported the implementation of quality control measures in daily processes.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented quality control measures, significantly reducing error rates.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
Education
BBA - Management Science
Makerere University
Kampala Uganda03-2008
Skills
- Team supervision
- Quality control
- Staff training
- Performance management
- Workflow optimization
- Conflict resolution
- Customer relationship management
- Strategic planning
- Time management
Languages
English
Full Professional
Swahili
Native/ Bilingual
Affiliations
- Fishing
- Bee keeping
- Gardening
- Rally sport
Timeline
Supervisor
Dunkin' Donuts
07.2021 - 07.2025
BBA - Management Science
Makerere University
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