Summary
Overview
Work History
Education
Skills
Timeline
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Barnasconi Rengiil

Houston,TX

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Southwest Airlines, adept in process documentation and fostering teamwork. Successfully implemented cost-saving strategies and resolved escalated customer issues, demonstrating exceptional problem-solving and communication skills. Achieved project completion within budget constraints, underscoring a commitment to professionalism and attention to detail.

Overview

11
11
years of professional experience

Work History

Operation Agent

Southwest Airlines
01.2017 - Current
  • Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations.
  • Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
  • Contributed to the successful completion of projects within budget constraints by carefully monitoring expenses against project objectives throughout the life cycle of each initiative.
  • Conducted departure and arrival briefings.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.

Customer Service Supervisor

Hallmark Aviation Services for Frontier Airlines
08.2013 - 01.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Education

Aircraft Dispatch Certificate - Aircraft Dispatch

Global Aviation Training Academy
New York
06.2024

Skills

  • Operational Efficiency
  • Scheduling Coordination
  • Process Documentation
  • Lean principles
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Aircraft operations procedures
  • Decision-Making
  • Interpersonal Skills
  • Goal Setting
  • Professionalism

Timeline

Operation Agent

Southwest Airlines
01.2017 - Current

Customer Service Supervisor

Hallmark Aviation Services for Frontier Airlines
08.2013 - 01.2017

Aircraft Dispatch Certificate - Aircraft Dispatch

Global Aviation Training Academy

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Barnasconi Rengiil