Baron Kritsberg

Host/Server/Dishwasher

Sakana Japanese Sushi & Grill

Glendale, AZ

07.2019 - 08.2023

Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Served as point-of-contact for resolving guest complaints or special requests.
Processed payments from customers using a POS system.
Managed incoming calls during busy shifts.
Inspected dining areas for any damages or defects.
Checked identification for guests who appeared under age 21.
Provided excellent customer service by anticipating customer needs.
Resolved conflicts between customers when necessary.
Enforced all alcohol laws strictly while serving alcoholic beverages.
Balanced cash drawers at the end of each shift.
Assisted other departments when needed such as bussing tables or delivering food orders.
Accommodated guests with children and special needs to promote comfortable dining experience.
Resolved customer service and food-related issues to maintain guest satisfaction.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Notified server after seating parties in section to facilitate prompt service.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed long-term relationships with customers to increase opportunities for repeat business.
Took beverage orders and served drinks during peak meal times.