Barret Murphy
Flagstaff
Summary
Dedicated Tool Rental Technician with over 7 years of experience in rental services and customer support. Skilled in training staff, maintaining safety standards, and implementing process enhancements that improve service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Tool Rental Technician
The Home Depot Inc
12.2018 - Current
- Assisted customers in selecting appropriate tools for various projects, enhancing overall satisfaction.
- Operated and demonstrated the use of power tools and equipment for safe customer operation.
- Trained new staff on tool maintenance procedures and rental processes to improve team efficiency.
- Maintained rental tool inventory to ensure availability and readiness for customer needs.
- Implemented process improvements that reduced tool preparation time, increasing customer service speed.
- Conducted regular inspections of rental equipment to ensure compliance with safety standards and regulations.
- Collaborated with management to develop promotional strategies for tool rental services, boosting visibility.
- Resolved customer inquiries and issues promptly, maintaining a high level of service quality throughout interactions.
- Enhanced customer satisfaction by providing expert advice on tool selection for specific projects.
Sandwich Artist
Subway
07.2018 - 12.2018
- Prepared high-quality sandwiches following customer specifications and Subway recipes.
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Maintained cleanliness and organization of food preparation areas adhering to health standards.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
Service Desk Associate
The Home Depot Inc
12.2016 - 06.2018
- Provided exceptional customer support through effective troubleshooting and problem resolution.
- Managed ticketing system to track service requests and ensure timely responses.
- Collaborated with IT team to escalate complex technical issues for resolution.
- Assisted in training new associates on service desk procedures and technology.
- Conducted regular follow-ups with customers to ensure satisfaction with services rendered.
- Adapted quickly to new tools and systems, enhancing overall team productivity.
Education
High School Diploma -
Sabino High School
Tucson, AZ05-2016
Skills
- Electrical troubleshooting
- Safety procedures
- Maintenance management
- Inventory managements
- Diagnostic skills
- Mechanical aptitude
- Point of sale
- Issue resolution
- Customer consultations
- Customer service
- Teamwork and collaboration
- Attention to detail
Accomplishments
- Supervised team of 6 staff members.
- am an Eagle Scout with the Boy Scouts of America, which is the highest attainable rank in the organization.
Timeline
Tool Rental Technician
The Home Depot Inc
12.2018 - Current
Sandwich Artist
Subway
07.2018 - 12.2018
Service Desk Associate
The Home Depot Inc
12.2016 - 06.2018
High School Diploma -
Sabino High School