Summary
Overview
Work History
Education
Skills
Websites
Professional Highlights
Accomplishments
Software
Timeline
Quote
Work Preference
Hi, I’m

Barrett Clutts

Experience Manager // Creative Content Designer
Los Angeles ,CA
Barrett Clutts

Summary

Experienced Influencer Marketing Coordinator focused on digital community engagement, strategic campaign execution, and brand guideline adherence. Skilled in contract negotiations, content creation, and CRM systems, with attention to detail enhancing relations across key social media platforms. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
years of professional experience
10
years of post-secondary education
29

Post-Secondary Courses

3

Languages

Work History

Sweet Flower
Los Angeles , CA

Experience Manager
10.2023 - Current

Job overview

  • Coordinated with design and media teams to develop high-quality creative assets.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Motivated team members through recognition programs focused on rewarding high performers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
  • Generated valuable insights through rigorous data analysis, enabling informed decision-making across the organization.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
  • Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Implemented data-driven strategies to identify areas of improvement and effectively address customer pain points.
  • Excellent communication skills, both verbal and written.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.

The Meet Group Inc.

Talent Account Manager
01.2021 - 04.2023

Job overview

  • Fortified influencer network by 30% and boosted campaign ROI by 20% through strategic CRM management, effective negotiation, and exceptional relationship-building skills, strengthening brand partnerships
  • Applied rigorous attention to detail in CRM system management and Adopted Google Docs for organized, efficient campaign reporting, reducing time-to-market by 20%.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Buds & Roses

Education Program Manager
06.2018 - 01.2021

Job overview

  • Directed herbal wellness education programs, increasing customer satisfaction scores by 35% by aligning initiatives with industry standards.
  • Designed creative marketing materials that increased awareness of available programs among target audiences.
  • Championed diversity and inclusion efforts within the institution, promoting a positive learning environment for all students.

The Apothecarium

Educational Content Manager
03.2014 - 06.2018

Job overview

  • Pioneered a content strategy that boosted brand resonance, resulting in a 40% surge in web traffic and improved audience engagement.
  • Backed up or modified applications and related data to provide for disaster recovery.
  • Established relationships with industry experts for guest blog contributions and networking opportunities.

Education

Pasadena City College
Pasadena, CA

AA-T from Psychology
08.2019 - 06.2024

University Overview

Pasadena City College
Pasadena, CA

AA from Social And Behavioral Sciences
08.2019 - 06.2024

University Overview

City College of San Francisco

Psychology, Gay & Lesbian Studies
01.2013 - 6 2018

University Overview

Skills

Influencer Relationship Management: Demonstrated expertise in securing and maintaining key influencer partnerships, directly contributing to a 15% uptick in long-term contracts

Social Media Marketing: Proven track record of elevating platform engagement by 25% through innovative content and strategy on TikTok and Instagram

Project Management: Proficient in utilizing Asana & Trello to ensure 100% on-time delivery of marketing projects

CRM Systems: Skilled in leveraging Hubspot & Salesforce to improve lead management and operational efficiency

Data Analytics & Measurement: Analyzed data with Google Sheets, enhancing reporting accuracy and supporting strategic decision-making

System implementation

System implementation

Customer Data Confidentiality

Medical terminology knowledge

Customer Relations

Retail store support

Recordkeeping strengths

Account Updates

Customer service orientation

Calm Under Pressure

Staff education and training

Organizational Skills

MS Office

Document and Records Management

Design leadership

Service standard compliance

Decision-Making

Adaptability and Flexibility

Product Recommendations

Team Collaboration

Customer Account Management

Key holder experience

POS systems expert

Account Reconciliation

Customer Retention Strategies

Problem-solving aptitude

Excellent Communication

Professionalism

Analytical Thinking

Professional Demeanor

Time Management

Conflict Mediation

Visual design

Strategic sales knowledge

Complaint resolution

Active Listening

Customer service excellence

CRM software proficiency

Interpersonal Communication

Websites

Professional Highlights

Professional Highlights
  • Leveraged excellent verbal communication skills and social media marketing strategies to increased platform engagement by 25% through influencer partnerships at The Meet Group Inc while improving influencer relations.
  • Utilized digital marketing expertise and Adobe Photoshop to elevate product understanding by 45%, bolstering customer retention by 25%.

Accomplishments

Accomplishments
  • Achieved 30% increase in positive customer feedback by introducing visual merchandising guidelines for entire company.
  • Supervised team of 15 staff members.

Software

Adobe Suite

Microsoft Office

Tableau

ClickUp

Asana

Hubspot

Timeline

Experience Manager
Sweet Flower
10.2023 - Current
Talent Account Manager
The Meet Group Inc.
01.2021 - 04.2023
Pasadena City College
AA-T from Psychology
08.2019 - 06.2024
Pasadena City College
AA from Social And Behavioral Sciences
08.2019 - 06.2024
Education Program Manager
Buds & Roses
06.2018 - 01.2021
Educational Content Manager
The Apothecarium
03.2014 - 06.2018
City College of San Francisco
Psychology, Gay & Lesbian Studies
01.2013 - 6 2018

Quote

The secret of genius is to carry the spirit of the child into old age, which means never losing your enthusiasm.
Aldous Huxley

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offHealthcare benefitsFlexible work hoursWork from home optionPersonal development programs
Barrett CluttsExperience Manager // Creative Content Designer