Barrett Holtry
Lone Tree,CO
Summary
Capable Bartender/Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast-paced/more personal establishments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Clocktower Bar and Grill
09.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Served upwards of 200 guests to satisfaction, daily.
Server
Perrys Steakhouse & Grille
03.2016 - 12.2019
- Was the Lead/Captain server of multiple banquets/private events, gently ensuring that the needs/wants of the host were met within a timely manner, communicating in a non-intrusive way throughout the entire experience.
- Used conversation to upsell on alcohol and sell rarely-purchased bottles of wine.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped run food whenever possible
- Maintained a full hands in/ full hands out attitude
- Was in the top 5% of PPA daily
Server
Seasons 52
03.2013 - 02.2016
- Underwent extensive training to help open this location, learning the importance of steps of service, restaurant flow, and teamwork.
- Studied under Master Sommelier George Miliotes, building a knowledge of wine and the appreciation for a well balanced dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Handled Lunch/Dinner shifts, serving upwards of 50 guests per day
Busser/Curbside-Takeaway
Outback Steakhouse
03.2011 - 07.2012
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Took food orders over the phone, guiding guests through the menu and helped to make selections.
- Received payments and processed transactions.
- Packed and delivered food to the guest's cars, ensuring the orders were fulfilled correctly.
- Maintained a clean and organized workstation at all times.
- Handled upwards of 100 takeaway orders in a day
Education
No Degree - Engineering
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Lakewood Ranch Senior High School
Bradenton, FL06-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing and engaging personality
- Memory retention
- Suggestive selling
- Issue resolution
- Team leader when needed
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Bartender
Clocktower Bar and Grill
09.2018 - Current
Server
Perrys Steakhouse & Grille
03.2016 - 12.2019
Server
Seasons 52
03.2013 - 02.2016
Busser/Curbside-Takeaway
Outback Steakhouse
03.2011 - 07.2012
No Degree - Engineering
Florida Atlantic University
High School Diploma -
Lakewood Ranch Senior High School
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