Summary
Overview
Work History
Education
Skills
Accomplishments
Notes
Timeline
Hi, I’m

Barrett Maki

Peoria,AZ
Barrett Maki

Summary

Highly skilled and diverse senior-level professional with a proven track record of successfully managing projects, teams, products, and re-engineering processes to achieve optimal performance and productivity. Expertise leveraging technology and operations acumen to improve efficiency, reduce overhead, and mitigate risk.

Overview

27
years of professional experience

Work History

Oscar Health
New York, NY

Senior Project Manager
05.2023 - Current

Job overview

  • Direct statutory and regulatory compliance updates for Oscar's ACA and conventional products.
  • Drive cross-functional productivity by leveraging partnerships and facilitating teamwork to drive collaboration and timely completion.
  • Increase productivity by creating detailed reports, analyzing and interpreting data, and translating those metrics into risk mitigation strategies and action plans.
  • Provide Market Readiness leadership with project management support in the filing of CMS forms, rates and binders.
  • Collaborate with leadership to develop a formal methodology with project templates and best practices for a newly formed team.

Affirm
San Francisco, CA

Senior Project Manager/Scrum Master
01.2022 - 03.2023

Job overview

  • Drove complex and highly visible technical projects designed to improve the product suite and enhance product capabilities for shoppers and merchants.
  • Leveraged 3rd party software to identify and resolve key pain points that impacted margins and client satisfaction scores then implemented processes and procedures to remedy them.
  • Established partnerships with engineering and non-engineering stakeholders to formulate process improvements which increased consumer satisfaction scores.
  • Implemented ceremonies such as backlog preparation, iteration planning, daily scrums, sprint reviews, and retrospectives which increased awareness, communication and efficiency.
  • Tracked velocity, resolved dependencies, mitigated risks and communicated expanded metrics to upper management and project stakeholders that expedited the decision-making process.

BlueCross BlueShield of AZ
Phoenix, AZ

Senior Project Manager III
09.2021 - 01.2022

Job overview

  • Managed enterprise projects consisting of new product implementations, budgets and forecasts.
  • Managed Agile artifacts, kanban boards, project plans, budgets, and forecasts for strategic products and services.

Optum
Eden Prairie, MN

Platform Lead & Product Owner
11.2020 - 09.2021

Job overview

  • Managed product enhancements, new applications and upgrades for an internal client base of 330,000 domestic and global employees.
  • Managed global initiatives such as Multi-Geo, product conversions, upgrades, and enhancements which mitigated risk and increased profitability.

Early Warning
Scottsdale, AZ

Enterprise Scrum Master
08.2020 - 11.2020

Job overview

  • Worked as an Agile scrum master to evaluate, monitor, and communicate project health.
  • Oversaw product development activities for a multi-million dollar joint venture among the nation's top banks to leverage banking data to verify consumer identity.

Transact Campus
Phoenix, AZ

Senior Project Manager
08.2019 - 08.2020

Job overview

  • Supported the Vice President of Operations by managing spin-off activities such as re-branding, procurement, asset transfers, and system updates after Transact was divested from their parent.
  • Developed and implemented an Agile hybrid methodology complete with process flows and supporting artifacts to unify corporate business processes, procedures and internal controls to increase adherence and effectiveness while reducing unnecessary expense.

McKesson
Scottsdale, AZ

Senior Project Manager
10.2017 - 08.2019

Job overview

  • Managed projects and facilitated the resolution of day-to-day business, technical, and general project issues as well as cross-functional issues, risk identification and mitigation, documentation and planning for domestic and international implementations, modifications, upgrades and conversions utilizing Waterfall and Agile/Scrum methodologies.
  • Managed McKesson's first multi-million dollar life science patient assistance program on Salesforce including call center processing screens, interfaces with the in-house pharmacy, distribution centers and pharmaceutical company clients.

WillisTowersWatson
Scottsdale, AZ

Project Manager
02.2016 - 08.2017

Job overview

  • Managed the successful delivery of large projects with moderate risk, complexity and cross-functional business impact in an Agile environment.
  • Coordinated efforts and served as the point of contact for internal and external clients in the delivery of ongoing system modifications.

UnitedHealth Group/Optum
Phoenix, AZ

Cross-Application Project Manager
08.2013 - 02.2016

Job overview

  • Managed projects and budgets for a billion-dollar Medicare portfolio.
  • Managed HEDIS, Medicare and an ICD-9 to ICD-10 conversion.

Vitech Systems Group
New York, NY

Senior Manager
04.2010 - 08.2013

Job overview

  • Managed implementations, infrastructure installations, ongoing maintenance, data and platform conversions, RFP reviews and vendors.
  • Served as the face for the organization at bidder's conferences, sales presentations, demos and interfaced with all levels in the client organizational hierarchy, including C-level executives.

Vitech Systems Group
New York, NY

Solutions Manager
04.2008 - 04.2010

Job overview

  • Served as the primary point of contact for clients and led multi-million-dollar implementations.
  • Saved a client $522K/year by leveraging technology to re-engineer processes and eliminate overhead.

Vitech Systems Group
New York, NY

Senior Solutions Analyst
04.2005 - 04.2008

Job overview

  • Performed initial foundational analysis and the production of artifacts including, but not limited to, requirements, functional specifications, test plans and training manuals.
  • Served as the client support contact and coordinated on-going product enhancements.

Hewitt Associates
Lincolnshire, IL

Lead Systems Analyst
01.1999 - 04.2005

Job overview

  • Managed system implementations, conversions, open enrollment updates and product enhancements for Fortune 500 clients.
  • Successfully managed the timely delivery of a $250M project despite a 50% reduction in staff.
  • Saved $70K per year by mitigating abends, errors, redundancy, and system processing charges.
  • Saved $24K per implementation by branding transactions to eliminate configuration.

Education

Barat College of DePaul University

Bachelor of Arts

University Overview

Skills

  • Business and Technical Project Management
  • Agile
  • Kanban
  • Scrum
  • Waterfall
  • Product Development
  • Product Ownership
  • Methodology Development
  • Best Practices Development
  • Budget Planning
  • Budget Adherence
  • Budget Forecasting
  • People Management
  • Coaching
  • Training
  • Change Management
  • Client Engagement Management
  • Regulatory Compliance
  • Statutory Compliance

Accomplishments

Accomplishments
  • Managed projects with budgets as high as $250M for public and private organizations including some in the Fortune 500 such as AT&T, McKesson, UnitedHealth Group, and UPS.
  • Directed cross-functional domestic and international resources utilizing Agile, Kanban, Scrum, Waterfall, and hybrid methodologies.
  • Mitigated $45M in potential CCPA/CPRA and GDPR fines by identifying deficiencies and implementing servers leveraging Microsoft's Multi-Geo.
  • Saved: $522K per year by leveraging technology to eliminate real estate overhead; $70K per year by mitigating abends, errors, redundancy, and system processing charges; $50K per year by employing workflow automation to streamline processing; $24K per implementation by branding transactions to eliminate configuration.
  • Co-designed and implemented methodologies, artifacts, and best practices at three companies.
  • Successfully managed the timely delivery of a $250M M&A project despite a 50% reduction in staff.
  • Provided project management support for Transact's divestiture from Blackboard.
  • Implemented Early Warning's product to validate consumer identity for e-commerce transactions.
  • Wrote Dearborn National's long term disability product.
  • Co-authored the group life and health insurance products for Washington National.

Notes

Notes
Contractor

Timeline

Senior Project Manager
Oscar Health
05.2023 - Current
Senior Project Manager/Scrum Master
Affirm
01.2022 - 03.2023
Senior Project Manager III
BlueCross BlueShield of AZ
09.2021 - 01.2022
Platform Lead & Product Owner
Optum
11.2020 - 09.2021
Enterprise Scrum Master
Early Warning
08.2020 - 11.2020
Senior Project Manager
Transact Campus
08.2019 - 08.2020
Senior Project Manager
McKesson
10.2017 - 08.2019
Project Manager
WillisTowersWatson
02.2016 - 08.2017
Cross-Application Project Manager
UnitedHealth Group/Optum
08.2013 - 02.2016
Senior Manager
Vitech Systems Group
04.2010 - 08.2013
Solutions Manager
Vitech Systems Group
04.2008 - 04.2010
Senior Solutions Analyst
Vitech Systems Group
04.2005 - 04.2008
Lead Systems Analyst
Hewitt Associates
01.1999 - 04.2005
Barat College of DePaul University
Bachelor of Arts

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