Summary
Overview
Work History
Education
Skills
Timeline
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Barrett Matthews

Upper Marlboro,MD

Summary

Seasoned administrative and operations leader with 11+ years of experience optimizing processes, enhancing operational efficiency, and consistently surpassing performance targets. Accomplished business manager with a strong track record in developing and executing strategies for cost reduction, revenue growth, and operational excellence. Known for streamlining workflows, boosting productivity, and ensuring quality control. Skilled communicator and adept leader with a proven ability to guide cross-functional teams and engage stakeholders at all organizational levels. Recognized for setting and effectively communicating clear objectives, providing impactful coaching, and fostering a collaborative environment that inspires top-tier performance. Ready to leverage this versatile skill set to drive innovation and continuous improvement for a dynamic organization.

Overview

13
13
years of professional experience

Work History

Operations Director

State Democracy Defenders
02.2024 - 03.2025
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Led, supervised and provided strategic direction for workforce of 20 employees.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Managed budgets from two banking institutes of over 5 million dollars with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Helped co-lead/plan an anti-autocracy conference at NYU school of law with over 400 attendees, including 25 panel members, several media outlets, former and current attorney generals, along with several other high profile officials.
  • Streamlined and secured a IT company for the organization to set up firewalls and protective programming to properly protect sensitive information saved and transmitted throughout the organization
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated with executives to develop and execute strategic business plans.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Implemented cutting-edge technologies to optimize workflow efficiency and enhance overall operational performance.

Executive Manager

BoardSource
02.2023 - 11.2023
  • Provide comprehensive administrative and organizational support to the President & CEO and Chief of Staff, including calendar management, file organization, handling routine correspondence, and proactive issue anticipation.
  • Collaborate with the President & CEO and Chief of Staff to develop and implement efficient workflow and schedule management systems.
  • Assist in preparing presentations, talking points, and materials for internal and external meetings.
  • Draft, edit, and proofread external communications to ensure clarity and professionalism.
  • Managed and led special projects to achieve specific organizational goals.
  • Act as the administrative anchor for senior leadership team meetings and weekly full team meetings, responsible for preparing agendas and schedules.
  • Cultivate effective vendor relationships to negotiate pricing and secure materials for production.
  • Maintain precise inventory records to minimize costs and optimize stock levels.
  • Ensure compliance with safety regulations and maintain a safe work environment for all personnel.
  • Regularly review existing policies and procedures for continuous improvement opportunities.
  • Manage staffing needs by overseeing recruitment, selection, onboarding, training, and implementing disciplinary actions when necessary.
  • Supervise daily workflow to maximize productivity and maintain quality standards among employees.
  • Collaborate with the management team on long-term strategic planning initiatives for the organization. • Develop and implement operational procedures to uphold quality standards and efficiency.
  • • Monitor and enhance process efficiency, team performance, and customer service.
  • • Perform cost analysis for various projects to determine budget requirements and cost-effective strategies.

Senior Business Operations Manager

KIPP DC
01.2021 - 07.2022
  • Enhanced communication between departments by implementing effective collaboration tools and practices.
  • Spearheaded the implementation of new software systems to streamline data analysis and decision-making processes.
  • Helped created a website for the school to streamline a more effective way of properly requesting work orders and issues so that data would be checked, completed and stored in a data base in real time and for reference later.
  • Coordinated efforts among multiple departments to ensure seamless execution of complex projects from inception through completion.
  • Helped co-lead with my Directors, and Principals efficient safety protocols for kids doing back in person learning during our COVID-19 period.
  • Co-lead and lead extensive and highly complicated projects on campus for the betterment of the school when suggested from my superiors.
  • Evaluated employee performance regularly through comprehensive reviews, offering constructive feedback on areas needing improvement while celebrating successes achieved together as a team.
  • Negotiated favorable contracts with vendors and suppliers, securing cost savings for the company.
  • Increased overall productivity by identifying bottlenecks and optimizing workflows for enhanced efficiency.
  • Recruited, hired, mentored and trained 30 staff on business procedures, policies, duties and customer care methods.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Effectively reduced over spending of 3 schools budgets buy over 20% each for the year
  • Managed 3 schools yearly budgets each amounting to over $1 million dollars

Administrative Assistant to COO, CFO, & Facilities

Alexandria City Public Schools
03.2019 - 05.2021
  • Supported 3 high level executives within the organization - COO,CFO, and the Director of Facilities
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated the recruitment process by organizing interviews, editing job postings, creating room reservations, and scheduling interviews for vacant positions within the department.

• Managed the calendars for senior members of the department, ensuring efficient scheduling of appointments and events.

• Monitored departmental activities and components, including payroll, travel arrangements, reimbursements, meetings, and events, to ensure goal achievement and compliance with target dates and requirements.

• Maintained a wide variety of files and records, both manual and computer-based, including confidential information such as budget, purchase orders, and payroll data, to meet administrative and legal requirements.

• Conducted research on various topics, such as policies, procedures, education codes, and legal/compliance information, to provide valuable information to senior leaders within the department.

• Responded to inquiries from internal and external parties, including parents, staff, students, and public agencies, to provide information, facilitate communication, and offer guidance as needed.

• Prepared a variety of written materials, including Board Summaries, reports, memos, letters, financial information, and meeting minutes, to document activities and convey information effectively.

• Arranged and coordinated meetings and activities in support of the department, ensuring their smooth execution.

• Managed the processing of various documents and materials, including payroll adjustments, leave slips, employment verifications, and budget adjustments, in compliance with requirements and disseminating information appropriately.

Human Resources Administrative Assistant

United States China Commission
08.2020 - 11.2020
  • Temporary contract (3 months)
  • Assisted in the recruitment and hiring process, including conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information, including wages, performance reviews, benefits, and leaves of absence.
  • Organized and conducted new hire orientation sessions to familiarize employees with company policies and procedures.
  • Prepared and posted job openings on the company website and various job boards.
  • Compiled reports on personnel activities, such as attendance tracking, turnover rates, and disciplinary actions.
  • Responded to inquiries from current and prospective employees regarding HR policies and procedures.
  • Provided guidance and support to the management team on various HR matters, including compensation packages and employee handbook updates.
  • Updated the employee database with changes in job titles, salary information, and contact details.
  • Ensured compliance with applicable laws, including Equal Employment Opportunity regulations.
  • Processed paperwork associated with personnel transactions, such as promotions or terminations.
  • Monitored timekeeping records for accuracy and completeness.
  • Reviewed resumes submitted by applicants for open positions.
  • Assisted in developing training programs for staff members.
  • Created, organized, and maintained employee personnel files to secure sensitive data.
  • Supported candidates with the application process by answering questions, conducting background checks, providing I-9 forms, and handling drug screening paperwork.
  • Posted job announcements and pre-screened applicants for available positions.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.

Executive Administrative Assistant

Morrison & Forester
07.2012 - 11.2017
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Orchestrated and optimized meetings, appointments, and travel arrangements, ensuring peak productivity.
  • Upheld the utmost discretion when handling sensitive topics and documents; expertly recorded, transcribed, and distributed minutes for senior meetings.
  • Produced high-quality written documents, including drafts, memos, emails, and weekly reports, enhancing team efficiency.
  • Oversaw office supply inventory, adeptly managing budget aspects. Verified and categorized invoices for vendor services.
  • Expertly greeted and directed visitors, managed a high-volume direct phone line, and maintained email accounts.
  • Maintained appointment calendars for twelve conference rooms while fostering strong relationships with executives and administrative staff.
  • Assisted in partner interviews for similar Executive Assistant positions, contributing to the hiring process.
  • Streamlined executive operations by organizing complex schedules, maintaining confidential records, and collaborating with internal departments.
  • Prepared reports, presentations, agendas, minutes, and other essential documents for the executive team.
  • • Managed data entry tasks, including developing efficient filing systems for easy information retrieval.
  • Facilitated smooth communication between executives and internal/external stakeholders.
  • Assisted in developing office administration policies and procedures.
  • Promptly responded to inquiries from customers or clients regarding products and services, ensuring excellent customer service.
  • Conducted research and assisted in organizing conferences, seminars, and special events as directed by executives.
  • Managed all aspects of catering for special events and provided a warm welcome to office visitors.
  • Answered phone calls, maintained up-to-date records, and ensured accurate paperwork completion.
  • Scheduled appointments for executives with external parties, such as vendors and suppliers.
  • Maintained company confidentiality and safeguarded sensitive information to protect business operations.

Education

Courses Completed - Business Management & Administration

Virginia Commonwealth University
Richmond, VA

Courses Completed - Business Management & Administration

Northern Virginia Community College
Alexandria, VA

Skills

  • Personnel Management
  • Business Development
  • Executive Leadership
  • Organizational Development
  • Project Management
  • Quality Assurance
  • Resource Allocation
  • Workflow Optimization
  • Performance Improvement
  • Operational Processes
  • Team Development
  • Employee Training
  • Data Management
  • Client & Vendor Relations
  • Shift Management
  • Scheduling

Timeline

Operations Director

State Democracy Defenders
02.2024 - 03.2025

Executive Manager

BoardSource
02.2023 - 11.2023

Senior Business Operations Manager

KIPP DC
01.2021 - 07.2022

Human Resources Administrative Assistant

United States China Commission
08.2020 - 11.2020

Administrative Assistant to COO, CFO, & Facilities

Alexandria City Public Schools
03.2019 - 05.2021

Executive Administrative Assistant

Morrison & Forester
07.2012 - 11.2017

Courses Completed - Business Management & Administration

Northern Virginia Community College

Courses Completed - Business Management & Administration

Virginia Commonwealth University
Barrett Matthews