Barrett Parks
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
USN
07.2021 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Scheduled and assigned daily work and activities for team members.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Dental Assistant
USN
07.2018 - 06.2021
- Designed dental report card to explain patient dental health status and treatment plans.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Front Desk Manager
USN
05.2015 - 06.2018
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Dental Assistant
USN
05.2013 - 05.2015
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
USN
03.2012 - 03.2013
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Education
Associate - Health Sciences
American Public University System
Charles Town, WV03.2023
Bachelor Of Science - Biology
Anderson University
Anderson, SC12.2010
Skills
- Office Management
- Team Collaboration
- Patient Schedule Management
- Patient Data Gathering
- Medical Records Management
- Active Listening
- Dental Office Administration
- Complex Problem-Solving
- Social Perceptiveness
- Strong Writing and Verbal Skills
- Reading Comprehension
- Patient Care Standards
- Management of Personnel Resources
- Critical Thinking
Timeline
Front Desk Supervisor
USN
07.2021 - Current
Dental Assistant
USN
07.2018 - 06.2021
Front Desk Manager
USN
05.2015 - 06.2018
Dental Assistant
USN
05.2013 - 05.2015
Dental Assistant
USN
03.2012 - 03.2013
Associate - Health Sciences
American Public University System
Bachelor Of Science - Biology
Anderson University
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