Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barrie Dener

New Paltz,NY

Summary

Engaged and enthusiastic manager and analytical problem-solver with talents for team building and motivating, as well as excellent customer success and relationship-building skills. Confident using decision-making skills and sound judgment to positively impact company success. Dedicated to creating training, monitoring and skill-building programs to enhance employee engagement and success.

Overview

20
20
years of professional experience

Work History

Manager, Solution Adoption

Waystar, Inc.
09.2013 - Current
  • Managed and a team of motivated Implementation professionals to be productive across multiple products
  • Trained new hires and cross trained team members and created training and documentation for best processes
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, across multiple workstreams and cross functional teams
  • Enhanced customer satisfaction and retention by prioritizing adherence to scoping and strong communication

Implementation Manager, Clearinghouse

ClaimRemedi, Inc.
03.2010 - 09.2013
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

Tier 3 Technical Support Team Lead

Sage, Inc.
07.2004 - 03.2010
  • Enhanced customer satisfaction by promptly addressing technical issues and escalations, providing effective solutions
  • Provided ongoing mentorship and coaching to less experienced team members
  • Implemented an internal knowledge base for quick access to troubleshooting resources, enhancing overall team efficiency

Education

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst
Amherst, MA

Associate of Arts - Liberal Arts And General Studies

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Project Management
  • Cross-Functional Teamwork

Timeline

Manager, Solution Adoption

Waystar, Inc.
09.2013 - Current

Implementation Manager, Clearinghouse

ClaimRemedi, Inc.
03.2010 - 09.2013

Tier 3 Technical Support Team Lead

Sage, Inc.
07.2004 - 03.2010

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst

Associate of Arts - Liberal Arts And General Studies

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE
Barrie Dener