Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
34
34
years of professional experience
Work History
Emergency Room Registrar
Holy Cross Hospital - Holy Cross Hospital
Taos, NM
07.2006 - 06.2021
Greeted patients and visitors in a professional manner.
Inputted patient demographics and other relevant data accurately and efficiently.
Verified patient insurance information and collected copays, if necessary.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Answered telephones and directed calls to appropriate medical or administrative staff.
Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
Monitored supplies inventory levels in order to maintain adequate stock levels at all times.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Hotel Night Auditor
Historic Taos Inn
Taos, NM
08.1997 - 12.2020
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Computed bills, collected payments and made change for guests.
Documented wake-up requests and set up automatic calls in system.
Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
Transmitted and received messages using telephones or telephone switchboards.
Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Assisted guests with inquiries regarding local attractions, restaurants, transportation.
Assistant Store Manager
Bealls Department Store
Taos, NM
03.1997 - 07.2005
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Answered customer questions and addressed problems and complaints in person and via phone.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Prepared staff work schedules and assigned team members to specific duties.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled scheduling for store shifts to achieve adequate staffing.
Recognized by management for providing exceptional customer service.
Owner Operator
Ultima Photo Ltd
Taos, NM
01.1987 - 01.1997
Maintained records of customer transactions, including payment information, order details, and any special requests made by customers.
Created and implemented procedures to ensure consistent quality in all photos produced by the lab.
Performed daily maintenance checks on equipment to ensure proper functioning of all machines.
Recruited, interviewed, and hired new staff members when needed.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored inventory of supplies for the photo lab and placed orders when necessary.
Assisted customers with photo orders, including prints and digital copies.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Director of Facilities Use & Community Outreach at School District of AshlandDirector of Facilities Use & Community Outreach at School District of Ashland