Barrington Williams
Glen BurnieGlen Burnie,Maryland
Summary
A go-getter who would like to utilize my skills as a customer service representative. A people person who is willing to go above and beyond to make sure that the customer is satisfied. Always smiling Friendly and organized Baggage Handler skilled in time management and client services. Proven history of maintaining personable demeanor even under stressful circumstances. Committed to ensuring the safe arrival of passenger's property at final destinations. Careful and dependable Baggage Handler with significant stamina and physical strength. Familiar with luggage transport. A team-player with excellent customer service skills.
Overview
26
26
years of professional experience
Work History
Baggage Service Agent
American Airlines
08.2024 - Current
- Greeted passengers in claim area and helped retrieve luggage.
- Built positive relationships with customers by providing exceptional customer service.
- Processed and secured unclaimed luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Fielded customer complaints and comments about baggage services.
- Logged bags and flights upon arrival to airport or baggage areas.
- Handled baggage concerns with composure and friendly behavior.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Making and receiving approximately 25 to 30 calls to and from customers that bags have arrived and ETA of shipping.
Learning Trainer/ Load Planer
Amazon Air
04.2020 - 08.2024
- Developed lesson plans, instructional materials and written practice tests for ROC and WOC training courses.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Performed needs assessments to discover performance deficiencies.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Trained and mentored 300 new personnel hired to fulfill various roles for our Prime and Peak season.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Determined appropriate loads and schedule delivery for each UDL that is loaded on the plane, along with fuel amount to maintain a proper weight and balance.
- Held and maintained appropriate certifications such as your GSC for the different air carriers i.e... Atlas, ATI and ABX.
- Cross check with verifier before presenting the final weight and balance to the pilot.
- Ensure that all Paperworks are filed for a period of thirty days after the aircraft gose out.
Backroom Coordinator
TJ Maxx
02.2019 - 11.2020
- Advised on technical improvements to enhance internal systems and processes.
- Supervised processing of orders, order tracking and delivery of goods
- Maintained inventory for back-office supplies, computers and work-stations.
- Managed back-office sales team through coaching and sales technique training.
- Prepared schedule for back-office tasks and employees' daily functions.
- Received incoming merchandise and stored in correct stock locations.
- Conducted periodic audits to verify inventory accuracy.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Verified safe and secure storage of merchandise and supplies.
- Followed proper procedures for item receipt, storage and inventory control.
- Managed 10 associates along with responding to emails other managers,
- Developed and maintained successful working relationships with colleagues.
- Adhered to safety regulations and practiced safe work habits.
IT Specialist
Teaneck Public Schools
05.1999 - 08.2017
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed approximately 20 workorders along with any emergencies that arise.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Arts -
International Theological Seminary
West Covina, CA06.2005
Skills
- Assisting customers who are having issues with their luggage
- Assisting customers using the QR code to file a claim
- Making sure that passengers are taking the correct bags
- Retrieval of lost luggage
Timeline
Baggage Service Agent
American Airlines
08.2024 - Current
Learning Trainer/ Load Planer
Amazon Air
04.2020 - 08.2024
Backroom Coordinator
TJ Maxx
02.2019 - 11.2020
IT Specialist
Teaneck Public Schools
05.1999 - 08.2017
Bachelor of Arts -
International Theological Seminary
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