Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barrinisha Bush

Mobile

Summary

Dedicated professional with 22 years of customer service experience, seeking a role as an Admissions Representative. Skilled in enhancing customer satisfaction, streamlining support processes, and managing efficient ticketing systems. Proven ability to address issues proactively, fostering patient relationships, and driving repeat business.

Overview

23
23
years of professional experience

Work History

Overnight Customer Service Representative

Sagility/express Scripts
10.2022 - 12.2024

Offered empathetic support to clients, addressing their healthcare and prescription needs. Fostered positive relationships,ensuring customer satisfaction and loyalty.

Consistently met and exceeded performance targets, contributing to improved costumer retention rates. Implemented process improvements, enhancing overall team efficiency.

Meticulously handled sensitive patient information,ensuring compliance with HIPAA regulations. Maintained accurate records, facilitating seamless communication across departments.

Work cohesively within a diverse team, sharing best practices and supporting colleagues. Participated in cross-functional projects.

Customer Service Manager

Burlington
04.2018 - 10.2022
  • Streamline support processes to enhance customer satisfaction and implement new strategies
  • Provide ongoing training and support to customer service representatives to increase team productivity
  • Manage efficient ticketing system and prioritize inquiries to improve customer response times
  • Address customer issues proactively and implement solutions to reduce complaints and foster repeat business
  • Analyze sales data to identify performance improvement areas, leading to revenue growth

Retail Sales Associate

Belk Department Store
10.2015 - 02.2018
  • Enhanced customer service by promptly addressing concerns, leading to increased satisfaction and fostering client loyalty through the development of strong relationships
  • Optimized sales by providing personalized product recommendations and conducting strategic merchandise displays, resulting in improved customer engagement and conversion rates
  • Streamlined inventory management by accurately processing shipments, conducting storewide audits, and maintaining store organization, contributing to the efficiency of stock management processes

Retail Cashier

Sears
09.2009 - 09.2015
  • Enhanced customer satisfaction by streamlining the checkout process, reducing wait times through efficient transaction handling
  • Assisted in store inventory management, contributing to the timely availability of products on the sales floor
  • Managed customer complaints with professionalism, upholding the store's commitment to excellent service standards
  • Accurately processed various payment methods and balanced cash drawers, maintaining the integrity of financial transactions

Call Center Representative

The Results Company
01.2002 - 08.2009
  • Resolved customer inquiries and complaints with empathy, achieving increased customer loyalty and repeat business
  • Streamlined call center operations, enhancing efficiency and reducing customer wait times
  • Maintained high levels of productivity and professionalism when managing large volumes of calls
  • Analyzed and improved first-call resolution rates through effective problem-solving and issue analysis

Education

High School Diploma -

Cf Vigor High School
Mobile, AL
05.2001

Skills

  • Technical Support
  • Account Management
  • Call Center Operations
  • Training and Mentoring
  • Store Opening and Closing
  • Retail Operations
  • Stockroom Management
  • Staff Management
  • Customer Service
  • Strong Multi-Tasking
  • Payment Processing
  • Technology Proficiency
  • Documentation Expertise
  • Retail Inventory Management
  • Store Merchandising
  • Cash Handling
  • Cash Register Operation
  • Call Management
  • Retail Store Support
  • De-Escalation Techniques

Timeline

Overnight Customer Service Representative

Sagility/express Scripts
10.2022 - 12.2024

Customer Service Manager

Burlington
04.2018 - 10.2022

Retail Sales Associate

Belk Department Store
10.2015 - 02.2018

Retail Cashier

Sears
09.2009 - 09.2015

Call Center Representative

The Results Company
01.2002 - 08.2009

High School Diploma -

Cf Vigor High School
Barrinisha Bush