Dedicated professional with 22 years of customer service experience, seeking a role as an Admissions Representative. Skilled in enhancing customer satisfaction, streamlining support processes, and managing efficient ticketing systems. Proven ability to address issues proactively, fostering patient relationships, and driving repeat business.
Offered empathetic support to clients, addressing their healthcare and prescription needs. Fostered positive relationships,ensuring customer satisfaction and loyalty.
Consistently met and exceeded performance targets, contributing to improved costumer retention rates. Implemented process improvements, enhancing overall team efficiency.
Meticulously handled sensitive patient information,ensuring compliance with HIPAA regulations. Maintained accurate records, facilitating seamless communication across departments.
Work cohesively within a diverse team, sharing best practices and supporting colleagues. Participated in cross-functional projects.