Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Handled departmental scheduling to maintain proper staffing for shifts.
Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Established procedures for receiving, storing, handling hazardous materials safely.
Established or monitored specific supply chain-based performance measurement systems.
Drafted policies related to storage space utilization and distribution operations.
Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Monitored staff performance, identified areas for improvement, and provided training as needed.
Beverage Control Manager
Kingsmill Resort and Spa
Williamsburg, VA
06.2008 - 06.2015
Responded to customer inquiries regarding beverage selection and availability.
Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
Monitored daily sales of alcoholic beverages to ensure compliance with state regulations.
Provided training to new employees on proper methods for stocking shelves with beverages.
Performed weekly counts of liquor, wine, beer, and other beverage inventories.
Ensured all staff followed safety guidelines when working with alcohol products.
Managed the pricing of beverages according to established standards and goals.
Assisted in developing promotional campaigns for special events or holidays.
Conducted monthly audits of storeroom areas for accuracy in record keeping.
Maintained accurate records of beverage inventory and stock levels.
Housekeeping Supervisor
Kingsmill Resort and Spa
Williamsburg, VA
06.1999 - 06.2008
Defined and monitored personnel and project schedules to ensure on-time project completion.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Coached staff on strategies to enhance performance and improve customer relations.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Reported damage or theft of hotel property to management.
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Forklift Operator
Michelin Tire
Spartanburg, SC
02.1997 - 05.1999
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Positioned lifting devices to secure material or products for transport to designated areas.
Relocated goods from dock area to appropriate storage locations.
Inspected product load for accuracy to foster timely and complete delivery.