Barry Barbella

• Defined strategic plans and kept business on track to meet objectives
• Managed the daily operations related to customer service, and marketing
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision
• Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with Customers and Insurance
• Analyzed financial data to ensure optimal profitability for the company
• Negotiated contracts with suppliers to reduce costs while increasing quality standards
• Monitored industry trends to identify opportunities for improvement
• Maintained a high standard of customer service through quality assurance checks
• Scheduled deliveries with service vendors or product suppliers
• Created innovative marketing plans to drive business growth
• Negotiated contracts and agreements with business partners, vendors, and customers
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated employees to perform daily business functions.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Interacted well with customers to build connections and nurture relationships.

• Performed Appraisals on all Autos, Motorcycles, and Boats, along with Special Equipment
• Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
• Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
• Documented condition and special features to provide accurate estimations.
• Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
• Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
• Consulted with customers to assess needs and propose optimal solutions.
• Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
• Employed prompt decision-making and in-depth research to resolve issues.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Perform Collision and Damage appraisals for 10 NJ based Insurance carriers
• Allstate - Supervisor -Lou Atobella, Don Catelli
• Statefarm -Supervisor -Vince Castaldo
• Harleysville- Superisor -Auto-Gail Carr
• Harleysville- Supervisor-Heavy Equipment -Bill Creswick
• IFA Insurance- Clair Sible
• Rider Motorcycle- Supervisor Sylvia Kracowe
• Selective Insurance -
• USAA - Supervisor - Thomas Doyle
• NJM -Supervisor- Joe Derrico
• Travelers - Supervisor- Robert Destefano
• Hartford - Supervisor - Tom Meli
• Improved customer satisfaction by promptly assessing vehicle damage and providing accurate repair estimates.
• Established trust with clients by consistently delivering transparent, unbiased assessments of vehicle damages and repair costs.
• Effectively prioritized workload to ensure timely completion of assignments without sacrificing quality or attention to detail.
• Increased accuracy in repair estimates through continuous training in automotive technologies and materials.
• Developed a reputation for exceptional customer service, resulting in increased referral business and positive reviews from satisfied clients.
• Developed strong relationships with auto body shops, ensuring high-quality repairs at competitive prices.
• Streamlined the appraisal process for increased efficiency and quicker turnaround times.
• Assessed complex claims and accurately determined value of damages.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Successfully negotiated settlements with claimants and insurers.
• Created detailed assessments of damages to property and vehicles.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
• Kept current on insurance regulations, laws, policies and procedures.

• Awarded-SERVICE MANGE MANAGER OF THE YEAR
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Implemented customer feedback system to gather insights and identify areas for service improvement.
• Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Launched quality assurance practices for each phase of development

Awarded -SERVICE MANAGER OF THE YEAR /Northeast

Helped design C.A.M.S Diagnostic Unit

• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.