With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Retired Lieutenant
City of Cleveland Fire Department
06.1993 - 09.2023
Thirty years’ experience maintaining and driving numerous type of emergency vehicles
Thirty years’ experience radio communications
Served sixteen years on CFD Rescue Squads including ten years as a member of CFD Technical Rescue Company (TAC-5)
Eleven years as Cleveland Fire Dispatcher & CFD Bureau of Communications Director of Training for CFD Dispatchers, Call Takers/Operators and Watch Officers
Established the training curriculum for all Cleveland Fire Dispatchers
Designed, drafted and maintained updates and changes to training curriculum as needed
Assisted in the oversight of major CAD upgrade for Cleveland Division of Fire Dispatch Center from Intergraph version 8.1 to version 9.3 (2017)
Assisted the Director of Communications with the establishment of new Fire Dispatch Center 'Policies and Procedures' for the Cleveland Division of Fire
Assisted in the oversight of ProQa call taker software implementation (2020)
8.5 years’ experience in Fire Dispatch, Communications and Training
Assignments: Cleveland Fire Training Academy (June 1993), Cleveland Fire Engine 33 (1993-1995), Cleveland Fire Engine 9 (1995-1996), Cleveland Rescue Squad 2 (1996-2002), Cleveland Technical Rescue (TAC-5) (2002-2012), Cleveland Fire Dispatch Center (2012-2024), Cleveland Fire Bureau of Communications (2016-2024)
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Owner/Operator
The Window Washing Company
06.1996 - 06.2012
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.