Barry Cannon
Eugene,OR
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
Work History
Service Writer
Absolute Air and Auto Repair
Springfield, Oregon
06.2020 - 12.2023
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Maintained customer database with current contact information and vehicle records.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers to understand service needs and write up accurate orders.
- Collected deposits or payments and arranged for billing.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Consulted with customers regarding needs and addressed concerns.
- Processed payments for completed services using cash register or point-of-sale systems.
Counter Salesperson
Advanced Auto Parts
Springfield, OR
11.2019 - 06.2020
- Greeted customers and provided excellent customer service.
- Maintained accurate records of all sales transactions.
- Performed regular inventory checks to ensure stock levels were maintained.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Verified that all transactions were completed accurately before closing out each sale.
- Inspected returned items for damage before issuing refunds or exchanges.
- Placed special orders or called other stores to find desired items.
- Resolved discrepancies between customer orders and actual deliveries.
- Answered customer inquiries regarding prices, availability, and product features.
- Processed credit card payments securely according to established policies and procedures.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Operated cash register to process payments from customers.
- Described merchandise and explained use, operation and care.
- Assisted customers in selecting items to meet their needs.
- Provided advice on products, services, and promotions to customers.
Service Writer
Childs Automotive
Springfield, OR
12.2017 - 03.2019
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Provided cost estimates for additional repairs and services requested by customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided job estimates by conducting research and contacting vendors.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
Education
High School Diploma -
Parkrose High School
Portland, OR06-1986
Skills
- Customer Service
- Cost Estimates
- Order Preparation
- Order and Refund Processing
- Document and Records Management
- Teamwork and Collaboration
- Calm Under Pressure
- Customer Relationship Management (CRM)
- Conflict Mediation
References
References available upon request.
Timeline
Service Writer
Absolute Air and Auto Repair
06.2020 - 12.2023
Counter Salesperson
Advanced Auto Parts
11.2019 - 06.2020
Service Writer
Childs Automotive
12.2017 - 03.2019
High School Diploma -
Parkrose High School
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