Summary
Overview
Work History
Education
Skills
Timeline
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Barry Cooper

Palm Bay,FL

Summary

Hardworking, passionate, ambitious & career-focused, anxious to obtain a position to help launch career while achieving company goals.

Overview

12
12
years of professional experience

Work History

Virtual Field Technician

Vivint Home Security
01.2024 - Current
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Expanded sales opportunities when interacting with customers.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Managed approximately 30 incoming calls and emails per day from customers.

Field Service Technician

Vivint Home Security
09.2022 - 01.2024
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

Service Tech. / Installer

Filterworks USA
07.2018 - 09.2022
  • Demonstrated increased knowledge of company products and equipment.
  • Diagnosed and troubleshot problems, repairing and restoring machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Operated tools, equipment and machinery according to safety standards.
  • Communicated quickly and accurately with supervisors about problems, findings & other issues.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Cleaned and maintained personal work vehicle.
  • Operated forklift to load and unload equipment.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

Laborer

Rynos Handy Repair
11.2017 - 05.2018
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Operated equipment such as fork trucks and skidders.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Recognized and reported potential project challenges and assisted with solutions.

Videographer / Trial Technician

Legalgraphicworks
07.2012 - 11.2017
  • Set up for shots according to production schedules, weather and lighting conditions and available equipment.
  • Set up camera, equipment, ran microphones, & tested sound before each shoot.
  • Handled transportation for equipment & setup for Trial
  • Conserved footage archive by organizing, labeling and tagging with metadata.
  • Coordinated with Lawyers & Court Reports to meet the needs of the clients for Trial.
  • Edited & Synced video to transcript for playback in Trial
  • Drove & maintained company vehicle.
  • Loaded and transported equipment to courthouse and deposition location.

Education

GED -

Ellenwood Academy
Decatur, GA
07.2017

Skills

  • Hand tool knowledge
  • Power tool proficiency
  • Adobe Software
  • Computer skills
  • Organization and Time management
  • Decision Making
  • Complex Problem Solving
  • Team Training
  • Photography and Videography
  • Boating Safety

Timeline

Virtual Field Technician

Vivint Home Security
01.2024 - Current

Field Service Technician

Vivint Home Security
09.2022 - 01.2024

Service Tech. / Installer

Filterworks USA
07.2018 - 09.2022

Laborer

Rynos Handy Repair
11.2017 - 05.2018

Videographer / Trial Technician

Legalgraphicworks
07.2012 - 11.2017

GED -

Ellenwood Academy

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Barry Cooper