Barry Cooper
Palm Bay,FL
Summary
Hardworking, passionate, ambitious & career-focused, anxious to obtain a position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Virtual Field Technician
Vivint Home Security
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Expanded sales opportunities when interacting with customers.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Managed approximately 30 incoming calls and emails per day from customers.
Field Service Technician
Vivint Home Security
09.2022 - 01.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Service Tech. / Installer
Filterworks USA
07.2018 - 09.2022
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and troubleshot problems, repairing and restoring machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Operated tools, equipment and machinery according to safety standards.
- Communicated quickly and accurately with supervisors about problems, findings & other issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Cleaned and maintained personal work vehicle.
- Operated forklift to load and unload equipment.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Laborer
Rynos Handy Repair
11.2017 - 05.2018
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Operated equipment such as fork trucks and skidders.
- Utilized construction tools and machinery to effectively complete job site projects.
- Recognized and reported potential project challenges and assisted with solutions.
Videographer / Trial Technician
Legalgraphicworks
07.2012 - 11.2017
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
- Set up camera, equipment, ran microphones, & tested sound before each shoot.
- Handled transportation for equipment & setup for Trial
- Conserved footage archive by organizing, labeling and tagging with metadata.
- Coordinated with Lawyers & Court Reports to meet the needs of the clients for Trial.
- Edited & Synced video to transcript for playback in Trial
- Drove & maintained company vehicle.
- Loaded and transported equipment to courthouse and deposition location.
Education
GED -
Ellenwood Academy
Decatur, GA07.2017
Skills
- Hand tool knowledge
- Power tool proficiency
- Adobe Software
- Computer skills
- Organization and Time management
- Decision Making
- Complex Problem Solving
- Team Training
- Photography and Videography
- Boating Safety
Timeline
Virtual Field Technician
Vivint Home Security
01.2024 - Current
Field Service Technician
Vivint Home Security
09.2022 - 01.2024
Service Tech. / Installer
Filterworks USA
07.2018 - 09.2022
Laborer
Rynos Handy Repair
11.2017 - 05.2018
Videographer / Trial Technician
Legalgraphicworks
07.2012 - 11.2017
GED -
Ellenwood Academy