Barry Crawford
Oviedo,FL
Summary
Dedicated with a proven track record in customer service. Skilled in resolving complaints and enhancing satisfaction through effective communication and data analysis. Proficient in macOS and an experienced Salesforce Administrator.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Materials Agent
Fullsail
Winter Park, Florida
08.2023 - Current
- Assisted clients with inquiries and provided information on services offered.
- Managed customer accounts and ensured accurate data entry in systems.
- Resolved customer complaints efficiently, maintaining a positive service experience.
- Trained new agents on company policies and best practices for client interactions.
- Conducted regular follow-ups with clients to enhance satisfaction and retention.
- Analyzed client feedback to identify trends and suggest improvements to services.
- Provided customer service to clients through phone and email communication.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Hotel Manager
Hilton
Pensacola, Florida
02.2021 - 06.2023
- Managed staff schedules and training programs for optimal team performance.
- Coordinated events and meetings to ensure seamless execution.
- Assigned duties and monitored performance of all employees in the hotel.
- Reviewed and verified incoming data for completeness and accuracy.
- Entered data accurately into company database systems for record-keeping.
- Verified accuracy and completeness of data entry into the database system.
- Followed up on pending tasks until completion.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL08-2026
Skills
- Data analysis
- Customer service
- Project management
- Team collaboration
- Technical troubleshooting
- Information security
- Effective communication
- Organizational skills
- Stress management
- Positive attitude
- Lead prospecting
- Technical support
- Conflict resolution
- Critical thinking
- Problem-solving skills
- Flexible schedule
Certification
Salesforce Certified Platform Administrator (CREDENTIAL ID) 7016878
Accomplishments
Dean’s List 3.6 GPA
Affiliations
Muay Thai
Timeline
Materials Agent
Fullsail
08.2023 - Current
Hotel Manager
Hilton
02.2021 - 06.2023
Bachelor of Science - Information Technology
Full Sail University