Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Barry Crawford

Oviedo,FL

Summary

Dedicated with a proven track record in customer service. Skilled in resolving complaints and enhancing satisfaction through effective communication and data analysis. Proficient in macOS and an experienced Salesforce Administrator.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Materials Agent

Fullsail
Winter Park, Florida
08.2023 - Current
  • Assisted clients with inquiries and provided information on services offered.
  • Managed customer accounts and ensured accurate data entry in systems.
  • Resolved customer complaints efficiently, maintaining a positive service experience.
  • Trained new agents on company policies and best practices for client interactions.
  • Conducted regular follow-ups with clients to enhance satisfaction and retention.
  • Analyzed client feedback to identify trends and suggest improvements to services.
  • Provided customer service to clients through phone and email communication.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.

Hotel Manager

Hilton
Pensacola, Florida
02.2021 - 06.2023
  • Managed staff schedules and training programs for optimal team performance.
  • Coordinated events and meetings to ensure seamless execution.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Reviewed and verified incoming data for completeness and accuracy.
  • Entered data accurately into company database systems for record-keeping.
  • Verified accuracy and completeness of data entry into the database system.
  • Followed up on pending tasks until completion.

Education

Bachelor of Science - Information Technology

Full Sail University
Winter Park, FL
08-2026

Skills

  • Data analysis
  • Customer service
  • Project management
  • Team collaboration
  • Technical troubleshooting
  • Information security
  • Effective communication
  • Organizational skills
  • Stress management
  • Positive attitude
  • Lead prospecting
  • Technical support
  • Conflict resolution
  • Critical thinking
  • Problem-solving skills
  • Flexible schedule

Certification

Salesforce Certified Platform Administrator (CREDENTIAL ID) 7016878

Accomplishments

Dean’s List  3.6 GPA

Affiliations

Muay Thai

Timeline

Materials Agent

Fullsail
08.2023 - Current

Hotel Manager

Hilton
02.2021 - 06.2023

Bachelor of Science - Information Technology

Full Sail University

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Barry Crawford