BARRY DODD
Madison,AL
Summary
IT Specialist (2210 Series) - Information Technology Specialist - Customer Support - Systems Administration - Technical Support
IT professional with 18+ years supporting mission-critical federal environments including NASA, the U.S. Army Corps of Engineers, and the U.S. Army Materiel Command. Skilled in enterprise technical support, system troubleshooting, account administration, and secure DoD/NASA operations. Known for reliability, technical depth, and consistent performance in high-security, high-demand environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Computer User Technician Advanced
US Army Materiel Command (bTechnology, Inc.)
2023.07 - 2026.01
- Delivered advanced technical support for LDAC enterprise systems supporting Army Materiel Command operations. Performed diagnostics, software troubleshooting, hardware support, and mission-critical user assistance. Managed user accounts, permissions, and access control in accordance with DoD cybersecurity policies. Collaborated with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. Ensured compliance with Army IT standards, documentation requirements, and security protocols.
Computer User Technician Intermediate
US Army Materiel Command (NexOne, Inc.)
2022.01 - 2023.07
- Provided intermediate-level IT support for LDAC users, troubleshooting hardware, software, and network issues. Assisted with system updates, patching, and configuration changes in secure DoD environments. Managed user accounts, permissions, and access requests through enterprise identity systems. Documented incidents and resolutions while meeting SLA and quality expectations. Escalated complex issues to senior technicians and system administrators.
Computer User Support Specialist IV
US Army Logistics Command (NexOne, Inc.)
2016.01 - 2022.01
- Provided senior-level user support for Army Logistics Command systems and applications. Troubleshot desktop, network, and application issues in a secure DoD environment. Supported workstation setups, equipment moves, software installations, and system configurations. Ensured compliance with Army cybersecurity policies and operational procedures. Coordinated with technical teams to resolve escalated issues and maintain system availability.
IT Analyst II
U.S. Army Corps of Engineers (Vectrus)
2012.01 - 2016.01
- Delivered Tier-2 enterprise technical support for the U.S. Army Corps of Engineers. Diagnosed and resolved hardware, software, and configuration issues across a large DoD enterprise. Performed remote troubleshooting, software installations, patch deployments, and system diagnostics. Managed incidents through enterprise ticketing systems with accurate documentation and SLA compliance. Supported account management, access control, and DoD cybersecurity policies.
IT Analyst I
NASA (EMCO Technologies)
2006.01 - 2012.01
- Provided enterprise IT support for all NASA centers under the ODIN program. Delivered remote support for Windows, macOS, network connectivity, printers, telephony, and NASA-specific applications. Performed account creation, password resets, access management, and identity verification. Ensured compliance with NASA IT security standards while operating under a Public Trust (6BF) clearance.
Education
Bachelor of Science - Marketing & Management
Jacksonville State University
1993-01
Skills
- Experienced IT specialist providing Tier-1 and Tier-2 support across secure DoD and NASA environments Skilled in Windows/macOS administration, hardware diagnostics, system repair, and full-cycle software installation and patching Strong in troubleshooting performance issues, root-cause analysis, and supporting enterprise peripherals Proficient with remote tools including RDP, DameWare, and Bomgar
- Solid networking foundation: TCP/IP, DNS, DHCP, VPN, and identity-related troubleshooting Experienced in Active Directory account creation, access provisioning, password resets, and enterprise authentication workflows
- Knowledgeable in DoD cybersecurity practices, DISA STIG expectations, NASA ODIN compliance, system hardening, and patch management Maintains strict adherence to least-privilege principles and proper handling of sensitive and classified information
- Works effectively with desk-side teams, network engineers, and system administrators to resolve escalations and maintain service continuity Experienced in ITIL workflows, SLA-driven environments, and managing multiple high-priority incidents Proficient with ServiceNow, Remedy, Microsoft Office Suite, remote management platforms, and imaging/deployment tools such as SCCM
Certification
- CompTIA CASP+ - DoD 8570 IAT Level III
- CompTIA Security+ - DoD 8570 IAT Level II
- Microsoft Certified Professional (MCP)
Timeline
Computer User Technician Advanced
US Army Materiel Command (bTechnology, Inc.)
2023.07 - 2026.01
Computer User Technician Intermediate
US Army Materiel Command (NexOne, Inc.)
2022.01 - 2023.07
Computer User Support Specialist IV
US Army Logistics Command (NexOne, Inc.)
2016.01 - 2022.01
IT Analyst II
U.S. Army Corps of Engineers (Vectrus)
2012.01 - 2016.01
IT Analyst I
NASA (EMCO Technologies)
2006.01 - 2012.01
Bachelor of Science - Marketing & Management
Jacksonville State University
Active Security Clearence
Secret Clearence