Barry Duncan
Las Vegas,NV
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
31
31
years of professional experience
Work History
Travel Consultant
Telus International
Las Vegas, NV
04.2024 - Current
- Assist clients with booking domestic and international travel including flights, accommodations and ground transportation
- Address travel related issues when they arise including changes to itinerary, flight cancellations and submission of documentation.
- Utilize software applications including MS Office and Sabre to book and manage client travel.
- Build individualized travel experience based upon client needs, preferences, and budget.
Driver
DoorDash
Las Vegas, NV
06.2022 - 02.2024
- Achieved a customer rating of 4.9 while completing 6200 trips.
- Addressed customer concerns and queries regarding menu items, pricing, and product availability.
- Coordinated accurately with restaurant staff to ensure order precision and timely pickups.
Government Affairs Analyst
Nevada Taxpayers Association
Reno, NV
07.2020 - 07.2021
- Gathered comprehensive information on state-level rules and regulations impacting the organization's activities.
- Implemented strategic government relations plans to drive organizational objectives.
- Developed position papers outlining the organization's stance on current legislation through collaboration with internal stakeholders.
- Provided guidance on developing relationships between external stakeholders such as industry groups or corporate partners.
Contract Lobbyist
Various
Las Vegas, NV
01.2007 - 05.2020
- Engaged in a variety of events directly related to client interests such as briefings, committee meetings, and relevant hearings.
- Participated in community events and coordinated fundraisers, effectively reaching out to potential stakeholders.
- Assessed the impact of prospective legislation on client objectives.
- Developed in-depth reports outlining research outcomes and recommended actions.
Government Affairs Manager
SO. NV. Home Builders Association
Las Vegas, NV
08.1999 - 12.2006
- Managed a variety of local government affairs involving ordinances, regulations, land use planning, fees, permitting, building codes and infrastructure.
- Managed principal fundraising event for Political Action Committee, focusing on PAC sponsor recruitment and retention.
- Oversaw the coordination of sales, marketing, and operations for the local residential building trade show.
- Advocated legislative solutions to address key concerns in the residential building sector.
Front Desk Representative/Relief Shift Supervisor
MGM Grand Hotel
Las Vegas, NV
11.1994 - 06.1999
- As Relief Supervisor, coordinated operations with the management team to ensure an optimal guest experience.
- Provided exceptional customer service by assisting guests with check-in, check-out, billing inquiries, and general questions.
- Kept accurate records of guest transactions.
Education
University of Nevada - Reno
Reno, NVTimeline
Travel Consultant
Telus International
04.2024 - Current
Driver
DoorDash
06.2022 - 02.2024
Government Affairs Analyst
Nevada Taxpayers Association
07.2020 - 07.2021
Contract Lobbyist
Various
01.2007 - 05.2020
Government Affairs Manager
SO. NV. Home Builders Association
08.1999 - 12.2006
Front Desk Representative/Relief Shift Supervisor
MGM Grand Hotel
11.1994 - 06.1999
University of Nevada - Reno
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