Talented and insightful manager with experience in directing and developing associates to enhance performance. Skilled in working under pressure and adapting to new situations to impact the success of the organization.
The day-to-day operations of the store. Walking each department daily, strategizing for a plan to make sure departments are at a certain score. Observing associates' behaviors on key retailing and customer engagements. Mentoring and training of employees as needed, as well as annual evaluations. Holding three daily huddle meetings with associates to ensure stock levels are where they should be, along with shrink, safety and OSAT scores. Writing of schedules, ordering, and display changes. Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
The day-to-day operations of the store. Walking each department daily, strategizing for a plan to make sure departments are at a certain score. Observing associates' behaviors on key retailing and customer engagements. Mentoring and training of employees as needed, as well as annual evaluations. Writing of schedules, ordering, and display changes.
Collaborated with team to procure funds for the promoting of product. Setting of ads and selling product to clients and explored opportunities to expand client base.
Increased customer satisfaction by addressing and resolving client concerns efficiently. Helped my team to achieve sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Staff Management; Staff Development; Excellent customer first service skills; Operations Management; Excellent communication skills