Barry Guffey
FLORENCE,SC
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask. Committed to building and maintaining professional relationships to drive business results and boost profitability. Brings top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
180 Ads
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
CSR - Customer Service Representative
Continuum Global Solutions
11.2021 - 02.2024
- Customer service specialist specializing in tech support for Verizon under the Continuum Global solutions umbrella.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Cigna (remote)
11.2020 - 08.2021
- Friendly call center agent
- Tasked with managing a pipeline of 100+ customers handling various customer issues regarding insurance.
Carpenter
Bass home improvement
01.2019 - 11.2020
- Major and Minor home improvement
Server
Outback Steakhouse
04.2018 - 04.2020
- Server
Server
Darden Restaurants
01.2012 - 03.2018
- Server
Customer Service Manager
Walmart
02.2010 - 10.2012
- Assisted with questions and concerns of the customers, while maintaining a friendly attitude and high level of customer care.
Education
High school diploma -
South Florence High School
Florence, SC05.2000
Skills
- Customer support
- Communication skills
- Bookkeeping
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Conflict Resolution
- Computer Proficiency
- Microsoft Outlook
- Call Management
- Problem Resolution
- Building rapport
- Call Center Operations
- De-Escalation Techniques
Certification
Food Handler Certification
Assessments
- Customer focus & orientation, Expert, 10/01/21, Responding to customer situations with sensitivity
- Call center customer service, Highly Proficient, 10/01/21, Demonstrating customer service skills in a call center setting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Digital Marketing Specialist
180 Ads
03.2024 - Current
CSR - Customer Service Representative
Continuum Global Solutions
11.2021 - 02.2024
Customer Service Representative
Cigna (remote)
11.2020 - 08.2021
Carpenter
Bass home improvement
01.2019 - 11.2020
Server
Outback Steakhouse
04.2018 - 04.2020
Server
Darden Restaurants
01.2012 - 03.2018
Customer Service Manager
Walmart
02.2010 - 10.2012
High school diploma -
South Florence High School
Similar Profiles
Kateryna SerbinaKateryna Serbina
Apprentice at Google Ads and Facebook Ads from Scratch A course by Arantxa & Guille , Digital Marketing ConsultantApprentice at Google Ads and Facebook Ads from Scratch A course by Arantxa & Guille , Digital Marketing Consultant
AbdulRasheed.O. YusufAbdulRasheed.O. Yusuf
Digital Marketing Strategist at Google Ads-Employed By Teleperformance- Google AdsDigital Marketing Strategist at Google Ads-Employed By Teleperformance- Google Ads
Melika TafreshiMelika Tafreshi
Sales Associate at 180 SmokeSales Associate at 180 Smoke
Lakita McDowellLakita McDowell
Registered Nurse at McLeod Regional Medical CenterRegistered Nurse at McLeod Regional Medical Center
ANDY MATTHEWSANDY MATTHEWS
Sales Director - Americas at US Chemical Storage, LLCSales Director - Americas at US Chemical Storage, LLC