Barry G. Willis
Richardson,Tx
Overview
34
34
years of professional experience
Work History
Total Loss Adjuster
AAA Texas
07.2024 - 12.2024
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Approved payment of claims within certain monetary limit.
- Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
- Collaborated with other adjusters to review complex cases and develop fair settlement offers.
Merchandiser
Keurig Dr Pepper, Inc.
09.2023 - 07.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Licensed HCCS Claims Specialist II
State Farm
04.2017 - 02.2023
- Inspect property damage or personal injury claims to determine how much the insurance company should pay for the loss
- Interview the claimant and witnesses, inspect the property, and do additional research, such as look at police reports
- Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants
- Evaluate all claim and policy information and investigate all details for insured client for various line of business and ensure applicable coverage of individual
- Perform interviews and gather all statements from insured clients, physicians and attorneys for all claim information and evaluate all facts for policy contracts
- Investigate and prepare reports for all denials of claims and settlements and provide update on all files and recommend reserve changes to all claims
- Evaluate progress for all claims and coordinate with team leader for all issues and effective resolution and develop new methods to handle all claims
- Administer and settle all claims effectively and inform all customers and claimants for any denial on claims
- Coordinate with team leader and attorneys and prepare all cases for trials and record all statements of witnesses and participate in all claim file review and audits
- Maintain records of all benefits and resolve all issues in claim processes to minimize risks in claims processes and maintain records of all shipments and storage
- Manage and distribute all incoming mails and perform research on all claim numbers and utilize all automated computer systems
- Successfully managed a high volume of claims, phone calls and paperwork
- Interpreted and explained policy regulations, exclusions and coverage for the insured
- Settled total loss claims and processed the appropriate paperwork in a timely manner
Dishwasher/Prep Cook/Server Asst.
Benihana
05.2019 - 03.2021
- Responsible for ensuring the cleanliness and sanitization of dishes, tableware, glassware, pots, pans, and utensils through manual and machine cleaning methods
- Assist servers with delivery of food and prepare raw food for Chefs to prepare at customers table
Route Sales Associate
Ben E Keith
11.2016 - 03.2017
- Delivered food items for restaurants and learned to navigate semi truck
Quality Analyst III /Email Advisor/ Relationship Manager
JP Morgan Chase/ Washington Mutual
02.2007 - 10.2016
- Review accounts for errors after submitted for loan approvals
- Receive/Respond to Calls in reference to Unemployment Files
- Process Unemployment Files daily ranging from 70+
- Update Proper Codes In System and account maintenance
- Process 30 & 15 government Letters daily
- Attend Calibration Meetings (Perform all Pre-Underwriting work on modification & unemployment files
- Work with business partners to assist with Short Sale or Forbearance
- Monitor Payments (Unemployment Program) & Update Step Codes
- Answer Customer Emails & Perform Account Maintenance
- Process Plan Breaks and request for missing document letters
- Assist management with templates/spreadsheets and acting manager
- Assist customers with downloading documents from our website
- Check accounts for Underwriter reviews to ensure accurate
Service Representative/Technical Support
AT&T
05.2000 - 09.2006
- Assisted with development of WFM
- Serviced Customers and sold products/services
- Helped organize team meetings
Courier
LoneStar Overnight
04.1999 - 04.2000
- Drove company van to deliver and receive letters
- Load and unload material from airplane
Shipping Clerk/Assistant Manager
TexStar
09.1998 - 04.1999
- Assisted with manager duties
- Shipped out products for government
- Transported material in Bobtail truck
Assembly/Absent Relief
General Motors
03.1991 - 09.1998
- Assembled vehicles for auto manufacturer
- Field in when needed due to absence
- Worked closely with Supervisor on payroll
Forklift Operator
Doskocil Mfg
02.1995 - 03.1998
- Loaded and unloaded trucks
- Delegated work to workers
Education
High School Diploma -
Trimble Technical
Fort Worth, TX05-1990
Skills
- Claims investigation
- Estimating repair costs
- Insurance policy sales
- Damage assessment
Timeline
Total Loss Adjuster
AAA Texas
07.2024 - 12.2024
Merchandiser
Keurig Dr Pepper, Inc.
09.2023 - 07.2024
Dishwasher/Prep Cook/Server Asst.
Benihana
05.2019 - 03.2021
Licensed HCCS Claims Specialist II
State Farm
04.2017 - 02.2023
Route Sales Associate
Ben E Keith
11.2016 - 03.2017
Quality Analyst III /Email Advisor/ Relationship Manager
JP Morgan Chase/ Washington Mutual
02.2007 - 10.2016
Service Representative/Technical Support
AT&T
05.2000 - 09.2006
Courier
LoneStar Overnight
04.1999 - 04.2000
Shipping Clerk/Assistant Manager
TexStar
09.1998 - 04.1999
Forklift Operator
Doskocil Mfg
02.1995 - 03.1998
Assembly/Absent Relief
General Motors
03.1991 - 09.1998
High School Diploma -
Trimble Technical
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