Barry Harper

• Manage Carrier Voice and Data telecommunications circuit installations with numerous carriers.
• Conduct kickoff meetings with all stakeholders, carrier and customer, to review the project expectations and milestones.
• Conduct and or attend weekly status call both with the carrier team and the customer. Create customized status sheets to meet the customers needs and level of information needed.
• Schedule on site carrier technician dispatches for site surveys and circuit / equipment installations.
• Schedule Black Box Subcontractor technician dispatches for site surveys and installations of equipment , Demarc extensions, conduit and other customer related EUCR requirements (end user contingency requirements) .
• Manage and submit TN's to losing carrier for porting to new services.
• Oversea and assist in managing Cloud based UCaaS Telecommunication solutions with various suppliers.
• Handle all project deliverables and closeout at end of the project.

Experienced in the Installation and Troubleshooting of Key and PBX Telephone systems. Knowledgeable with all types of voice and data circuit installations as well as hosted voice and UCaaS. Extensive knowledge of MS Office Suite, including Excel, Word,Power Point, One Note etc.

• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Maintained tools and equipment, parts inventory, and library of technical manuals.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions system issues.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical systems.