Barry Hastings

• Built trust and rapport and long lasting relationships with beneficiaries as a captive Humana agent.
• Presented and clearly explained insurance plan options based on clients' needs and goals on inbound and outbound calls.
• Resolved customer complaints quickly and professionally.
• Provided product information and answered questions about Medicare services.
• Identified additional products in line with existing client's benefit objectives to increase revenue.
• Achieved repeat business and referrals through personalized services.
• Utilized CRM programs to complete and submit sales activity, reports and plans.

• Presented and clearly explained insurance policy options based on clients' needs and goals for WellCare as a captive agent.
• Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
• Utilized Ascend and SalesForce to complete and submit sales activity reports and plans and policies.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Made sales goal working outbound sales opportunities during AEP..

• Answer incoming telephone calls to develop trust, rapport and relationship in exploring the customers needs for ACA plans, Supplements and Ancillary products.
• Listened to customer needs to identify and recommend best products and services.
• Built strong and trusting rapport with clients and loved ones.
• Helped customers find specific products, answered questions and offered product advice.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Presented and clearly explained insurance policy options based on clients' needs and goals.
• Developed culture of success rewarding performance, productivity and sales results.

• Ahip Certified 2022. Certified by 5 Carriers to sell MAPD, PDP and Medigap policies as a designated agent in in 5 states. Worked AEP, OEP campaigns and assisted in recruiting ramping up for AEP.
• 2022 Certifications with Humana, WellCare, Cigna, Anthem, and Aetna.
• Presenting and clearly explaining Medicare insurance options and benefits based on clients' needs and goals.
• Explaining advantages, disadvantages and features of policies to promote sale of Medicare plans.
• Engaged customers and skillfully searching for enrollment opportunities and have provided high level of service by carefully explaining details and differences between carrier's plans.
• Skillfully and patiently explained coverage options in answering any questions or concerns in comparing Mapd and Medigap plans.
• Utilized corporate CRM and quote engine software to complete and submit plans for enrollment.
• Licensed and trained to enroll my own plans.

• Ahip Certified 2021, certified by 10 Carriers to sell MAPD, PDP and Medigap policies as a designated agent in in 20 states. Worked AEP and currently engaged in OEP campaign. Referring Dental, Vision, Hearing and life leads to the Ancillary Sales Team.
• Certifications with UHC, Humana, WellCare, SCAN, Kaiser, Cigna, Anthem, Devoted, Aetna and BC/BS of Michigan.
• Presenting and clearly explaining Medicare insurance options and benefits based on clients' needs and goals.
• Explaining advantages, disadvantages and features of policies to promote sale of Medicare plans.
• Engaged customers and skillfully searching for enrollment opportunities and have provided high level of service by carefully explaining details and differences between carrier's plans.
• Skillfully and patiently explained coverage options in answering any questions or concerns in comparing Mapd and Medigap plans.
• Utilized corporate CRM and quote engine software to complete and submit plans for enrollment.
• Licensed and trained to enroll my own plans when time was of the essence in completing the sale and the system is backed up.

• Solicited Property & Casualty insurance prospects by making 250-300 outbound calls a day to sell auto, home and umbrella policies.
• Utilized carrier software in selling policies in Virginia, Maryland, Georgia, Pennsylvania, Ohio and West Virginia.
• Closed the sale, collected the premiums and issued binders on a daily basis.
• Worked my network of local business contacts at the Chamber of Commerce and turned them over to the commercials sales department.
• Studied information provided for training by employer and utilized OJT opportunities to become successful selling 2 policies and $2800 in revenue a day.

• Consulted with life insurance agents to coordinate marketing activities focused on successful promotion of mortgage protection and final expense.
• Developed, maintained and deepened strategic partnerships with carriers
• Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs
• Partnered with sales representatives during customer consultations to build agency and customer relations
• Strategized approaches to meet objectives and capitalize on emerging opportunities

• Generated sales video, internet, phone and home security business with 25 individual properties with approximately 5000 apartments located in Washington, DC. Northern Va and Maryland.
• Successfully led key projects which resulted in strong relationships and partnerships with property managers and leasing agents
• Planned and executed sponsored events, and provided excellent customer service for their residents.
• An example is the time where i saved a $4100/mo. rental resident from moving out by giving them personal attention to fix their problem

• Managed high-volume of inbound and outbound customer calls
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
• Function daily as a problem solving customer service agent working with customers in NE and Mid-Atlantic regions of the country
• Resolved issues, took payments, sold new lines of business and solved problems related to product or device failure
• The team leader in the metrics used to evaluate agent performance

FCR 82%, VOC 92%, ITG 82%, AHT 11 Min.

D2D

• Created and developed strategies, expanded new and existing D2D customer sales, exceeded sales plan every month
• Planned and organized territories to maximize efficiency and productivity. Emphasized product features based on analysis of customers' needs. Answered customers' questions regarding products, prices and availability, managed objections, closed the sales, ran credit and scheduled installations. Attended installations to develop customer base and referrals
• Attended trade shows and home shows
• Visited potential and current customers at personal and business locations to promote products
• Wrote sales proposals, set up contracts and finalized deals
• Establish contracts, including pricing structures and service terms

• Solicited and sold security services and home automation to homeowners in Metro DC
• Developed strategies to prioritize territories for efficient and effective coverage
• Worked assigned geographical territories
• Presented and negotiated contracts in one visit
• Processed credit requests, made payment arrangements, and scheduled installations
• Provided excellent customer service customer relationship
• Company sales leader
• Averaged 24 installations a month as team leader. 2X ADT National Average

Position included managing the marketing, advertising, group and birthday departments at the park.

• Recommended product changes to enhance customer interest and maximize sales
• Strategized approaches to meet objectives and capitalize on emerging opportunities
• Updated web pages and social media profiles with engaging and current content
• Managed social media campaigns and accounts for diverse range of clientele
• Evaluated and enhanced content of online pages, blog posts and social media platforms
• Researched market competitors to identify potential new products and service opportunities
• Sold birthday packages and group outings to families. Served over 16,000 children in birthday parties in the year. Increased group sales 4X
• Initiated a hiring and training concept that resulted in outstanding performance and customer service to all birthday and group customers. Established procedures to insure success in all areas of the operation
• Reduced print, direct mail and radio ad budget by 50%. Increased social media likes from 600 to 6700 in 1 year

• Owned and operated a marketing, sales & business consulting company, consulting to small and medium sized businesses on marketing, internal controls and advertising
• Identified, developed, & evaluated marketing strategies, and business needs based on knowledge of client objectives, market characteristics, and client’s budget
• Enhanced operational performance by developing effective business development strategies, systems and procedures
• Support branding, product introductions and promotions to increase market share, sales and profits
• Directed businesses to local Economic Development Incentive Programs. Performed analytical research for special contracts
• Provided keyword/key phrase and content to major SEO marketing firms. Generated over 500 sales leads a month
• Promoted branding initiatives, developed effective marketing and sales strategies to meet new business development goals
• Google Business Partner since 2008