Barry Jennings
Lawrenceburg,IN
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
6
6
years of professional experience
Work History
General Manager
1-Tom-Plumber
Cincinnati, OH
07.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
Medicare Sales Representative
CommuniCare Health Services
Cincinnati, OH
08.2021 - 07.2022
- Provided information and answered questions about Medicare health insurance plans to potential customers.
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Created customized presentations for prospects highlighting the benefits of enrolling in a Medicare plan.
- Assisted customers with enrollment processes by completing paperwork, submitting applications and collecting payments.
- Monitored industry trends and changes in government regulations to ensure compliance with applicable laws.
- Resolved customer complaints promptly while providing excellent customer service.
- Followed up with prospective customers via telephone or email regarding their interest in enrolling in a Medicare plan.
- Participated in promotional events to generate leads by distributing marketing materials and educating attendees on available plans.
Engagement Specialist
Signature HealthCARE
Louisville , Kentucky
01.2019 - 08.2021
- Analyzed customer engagement data to identify areas of improvement within existing programs.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
- Executed comprehensive sales strategies for Medicare-specific ISNP plans
- Coordinated with external vendors in order to secure resources needed for upcoming engagements.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2014
Skills
- Sales
- Process Automation
- Customer Retention
- Staff Supervision
- Program Administration
- Business Administration
- P&L Management
- Business Development
- Customer Relationship Management
- Operations Oversight
- Schedule Management
- Advertising and marketing
- Staff Management
- Leader
- Staffing
- Sales Team Development
- Recruitment
- Staff Training and Development
Timeline
General Manager
1-Tom-Plumber
07.2022 - Current
Medicare Sales Representative
CommuniCare Health Services
08.2021 - 07.2022
Engagement Specialist
Signature HealthCARE
01.2019 - 08.2021
Bachelor of Science - Health Care Administration
University of Phoenix
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