Barry Johnson
Wisconsin Rapids,WI
Summary
A seasoned Community Pharmacy Manager with a proven track record at Shopko Pharmacy, I excel in customer relations and small business operations. My leadership has significantly enhanced customer satisfaction and retention, thanks to my adept relationship-building and effective staff management skills. Achievements include streamlining pharmacy operations and fostering a culture of excellence within the team.
Knowledgeable PharmD with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Owner/Community Pharmacist
Hometown Pharmacy
05.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Reduced medication errors through diligent prescription review and verification processes.
- Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
- Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Mentored pharmacy interns to foster their growth as future professionals, sharing knowledge of best practices and real-world experience.
- Managed immunization program, increasing community vaccination rates and promoting public health awareness.
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Managed drug and supply inventories.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Regional Pharmacy Supervisor
Shopko Stores Operating Co. LLC
05.2015 - 01.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reduced medication errors through the development of comprehensive staff training programs.
- Collaborated with other healthcare professionals to provide patients with well-rounded care plans tailored to their specific needs.
- Increased revenue through strategic marketing initiatives and relationship building with local healthcare providers.
- Ensured compliance with federal, state, and local regulations governing pharmacy operations.
- Contributed to company-wide policy development discussions, sharing insights gathered from managing multiple pharmacy locations.
- Led a team of pharmacists and support staff, fostering a positive work environment to improve employee retention rates.
- Mentored junior pharmacists to develop their skills and advance in their careers.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Community Pharmacy Manager
Shopko Pharmacy
04.2011 - 05.2015
- Ensured compliance with federal and state regulations, maintaining accurate records and documentation.
- Promoted health education initiatives within the community, leading seminars on topics such as disease prevention and wellness programs.
- Collaborated with healthcare providers to ensure appropriate medication therapy for patients.
- Coordinated efficient work schedules for all employees, optimizing productivity while minimizing labor costs.
- Improved workflow efficiency via regular review of policies/procedures and implementation of process improvements.
- Fostered a culture of excellence within the pharmacy team through ongoing coaching/support and performance-based recognition.
- Continuously updated professional knowledge to stay current on industry trends and best practices.
- Mentored pharmacy staff, fostering a supportive and cohesive team environment.
- Enhanced patient satisfaction by providing personalized pharmaceutical care and counseling.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Addressed medication-related issues promptly by effectively liaising between patients, physicians, and insurance companies.
- Oversaw quality assurance processes, ensuring medications were stored safely and dispensed accurately.
- Maintained a clean, organized pharmacy environment conducive to exceptional customer service experiences.
- Participated in continuing education opportunities to remain knowledgeable about new medications and treatment options for patients'' specific conditions.
- Developed strong relationships with patients, establishing trust through open communication and expert advice.
- Implemented inventory management strategies to reduce waste and maintain optimal stock levels.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Administered wide range of immunization and contraception options in alignment with individual needs.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Performed technical processes required to dispense medications to patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Closely monitored department performance metrics.
Community Pharmacy Manager
Shopko Pharmacy
10.2007 - 04.2011
- Ensured compliance with federal and state regulations, maintaining accurate records and documentation.
- Promoted health education initiatives within the community, leading seminars on topics such as disease prevention and wellness programs.
- Collaborated with healthcare providers to ensure appropriate medication therapy for patients.
- Improved workflow efficiency via regular review of policies/procedures and implementation of process improvements.
- Coordinated efficient work schedules for all employees, optimizing productivity while minimizing labor costs.
- Fostered a culture of excellence within the pharmacy team through ongoing coaching/support and performance-based recognition.
- Continuously updated professional knowledge to stay current on industry trends and best practices.
- Mentored pharmacy staff, fostering a supportive and cohesive team environment.
- Enhanced patient satisfaction by providing personalized pharmaceutical care and counseling.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Addressed medication-related issues promptly by effectively liaising between patients, physicians, and insurance companies.
- Oversaw quality assurance processes, ensuring medications were stored safely and dispensed accurately.
- Maintained a clean, organized pharmacy environment conducive to exceptional customer service experiences.
- Participated in continuing education opportunities to remain knowledgeable about new medications and treatment options for patients'' specific conditions.
- Managed financial aspects of the pharmacy, including budgeting, expense tracking, and revenue generation.
- Developed strong relationships with patients, establishing trust through open communication and expert advice.
- Implemented inventory management strategies to reduce waste and maintain optimal stock levels.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Administered wide range of immunization and contraception options in alignment with individual needs.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Closely monitored department performance metrics.
Education
Doctor of Pharmacy - Pharmacy
North Dakota State University
Fargo, ND05-2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
- Service quality assurance
- Hiring and staffing
- Customer service
- Decision-making
- Effective leader
- Customer retention
Timeline
Owner/Community Pharmacist
Hometown Pharmacy
05.2019 - Current
Regional Pharmacy Supervisor
Shopko Stores Operating Co. LLC
05.2015 - 01.2019
Community Pharmacy Manager
Shopko Pharmacy
04.2011 - 05.2015
Community Pharmacy Manager
Shopko Pharmacy
10.2007 - 04.2011
Doctor of Pharmacy - Pharmacy
North Dakota State University
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