Summary
Overview
Work History
Education
Skills
Timeline
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Barry Keane

Las Vegas,NV

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

5
5
years of professional experience

Work History

Supervisor

Mirage
Las Vegas, NV
01.2022 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.

Call Center Representative

Hilton Hotels Corporation
San Fransisco, CA
01.2021 - 01.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Front DEsk

Holiday Inn Hotel Sandton
Sandton
01.2019 - 12.2020
  • Greeted and welcomed guests in a professional manner.
  • Assigned rooms to guests and provided check-in and check-out services.
  • Handled cash, credit card, and room charges transactions accurately.
  • Provided information on hotel amenities, services, and local attractions.
  • Maintained guest records in accordance with established procedures.

Education

Associate of Arts - General

Barstow Community College
Barstow, CA
06-2018

Skills

  • Inventory Control
  • Business Development
  • Data Analytics
  • Operations Management

Timeline

Supervisor

Mirage
01.2022 - Current

Call Center Representative

Hilton Hotels Corporation
01.2021 - 01.2023

Front DEsk

Holiday Inn Hotel Sandton
01.2019 - 12.2020

Associate of Arts - General

Barstow Community College

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Barry Keane