Highly skilled Mortgage Services Professional with extensive experience spanning, mortgage lending, loan coordination and operational leadership. Deadline-oriented and mathematically adept with accuracy, commitment to financial success and helping clients. Comprehensive knowledge of loan processing, Fannie Mae, Freddie Mac, Ginnie Mae, and Encompass. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in executing complex scenarios with minimal supervision. Consistently able to outperform department goals and exceed customer satisfaction expectations.
• Consistently increased annual loan production by self-generating leads, networking, and past database referrals
• Educating customers on current loan programs that best meet their needs
• Analyzed customer's personal and business tax returns, credit reports, bank statements and income documentation
• Dedicated to providing an exceptional customer experience through constant communication and personalized service
• Responsibilities include origination, processing, automated underwriting, title requests, loan payoffs, clearing conditions and scheduling of loan closings
• Successfully managed loan pipeline for team of 5 loan officers, processed approximately 30+ loan files monthly as well as securing new clients by networking and referrals
• Extensively explained loan solution programs appropriate to client's situation
• Comprehensive knowledge of credit reports, automated underwriting approval through DU and LP systems
• Responsible for coordinating title orders, appraisal requests, clearing conditions, pay-offs, insurance binders and scheduling of timely loan closings
• Administered origination, preliminary underwriting, scheduling, and closing of residential real estate mortgage loans
• Custom tailored loans to fit customers’ individual needs
• Partnered with real estate agents by establishing seminars to explain the home purchasing process
• Proficient in communicating product guidelines for Conventional, Government, and Non-QM loan programs
• Ensured exceptional customer experience throughout all phases of the mortgage loan process
Mortgage Origination
· PROFESSIONAL CERTIFICATIONS AND LICENSES, NMLS 24772 Massachusetts and Florida
· Massachusetts Licensed Real Estate Salesperson # 116986 Since 1989
Earned top producing loan officer with revenue is excess of 20K monthly
Developed and maintained relationships with top producing real estate agents resulting in loan production more than $25 million annually