Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Barry Mollis

Mount Holly

Summary

Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.

Overview

49
49
years of professional experience
1973
1973
years of post-secondary education

Work History

Bar Manager

Bordentown BPOE # 2085
Bordentown
05.1979 - 10.2024
  • Managed daily operations of bar in community-focused organization.
  • Trained staff on beverage preparation and customer service techniques.
  • Oversaw inventory management and restocking of supplies regularly.
  • Developed drink menus to enhance customer experience and satisfaction.
  • Fostered positive relationships with patrons to create welcoming environment.
  • Conducted regular staff meetings to address concerns and improve service quality.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored patron alcohol consumption to encourage safety.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.

Senior Billing Specialist

Public Service Electric and Gas
Newark
05.1999 - 07.2017
  • Reconciled discrepancies between customer accounts receivable data and general ledger entries.
  • Resolved billing disputes and credit and debit requests from customers.
  • Managed all payments processing, invoicing and collections tasks.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

Customer Service Representative

Public Service Electric & Gas Co.
Newark
08.1975 - 07.1999
  • Assisted customers with inquiries and service requests through multiple communication channels.
  • Resolved customer complaints by providing efficient and accurate solutions.
  • Educated customers on services, rates, and policies to enhance understanding.
  • Coordinated with internal teams to address service interruptions and maintenance schedules.
  • Provided training to new representatives on customer service protocols and tools.
  • Maintained knowledge of industry regulations and company policies to ensure compliance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Mentored junior team members and managed employee relationships.

Education

Hamilton High-East
Hamilton Square, NJ

Skills

  • I had a part time job being a bartender at an Elks lodge in addition to my regular full time job In the 40 years I work there I was able to manage the bar and banquet hall and affairs scheduled for guest and rentals

Affiliations

  • Enjoy Cycling,fishing, skiing, kayaking, flying, gardening, hiking and most outdoor activities

Timeline

Senior Billing Specialist

Public Service Electric and Gas
05.1999 - 07.2017

Bar Manager

Bordentown BPOE # 2085
05.1979 - 10.2024

Customer Service Representative

Public Service Electric & Gas Co.
08.1975 - 07.1999

Hamilton High-East

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