Summary
Overview
Work History
Education
Timeline
Generic

Barry Moss

Killeen,TX

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Phone Agent

Interlogic
06.2023 - 08.2024
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Contributed positively to team meetings; shared ideas and suggestions for improving customer service and overall team efficiency.
  • Streamlined call handling processes for improved efficiency and reduced average call time.

Human Services Worker

Cedar Crest Hospital & Residential Treatment Center
03.2022 - 05.2023
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Acted as mandatory reporter of abuse.
  • Collaborated with interdisciplinary team members to develop comprehensive care plans for clients'' needs.

Human Services Specialist

Tachachale
04.2020 - 04.2022
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
  • Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.

Cook

Lucky's Market
06.2019 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Human Services Worker

Northern Florida Treatment and Evaluation Center
06.2018 - 08.2019
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Acted as mandatory reporter of abuse.
  • Facilitated psychoeducational classes to help clients develop life skills.

Education

Bachelor of Arts - Psychology

UTSA
San Antonio, TX
12.1999

Timeline

Phone Agent

Interlogic
06.2023 - 08.2024

Human Services Worker

Cedar Crest Hospital & Residential Treatment Center
03.2022 - 05.2023

Human Services Specialist

Tachachale
04.2020 - 04.2022

Cook

Lucky's Market
06.2019 - 02.2020

Human Services Worker

Northern Florida Treatment and Evaluation Center
06.2018 - 08.2019

Bachelor of Arts - Psychology

UTSA

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Barry Moss