Barry Moss
Tennessee Colony
Summary
Dynamic customer service professional with experience at GC Services Call Center, excelling in complaint handling and call control. Proven ability to enhance customer satisfaction through effective communication and stress tolerance. Skilled in utilizing CRM software to document interactions, contributing to improved service delivery and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Customer Service Phone Agent
GC Services Call Center
06.2023 - 08.2024
- Assisted customers with inquiries, providing accurate information and support via phone.
- Learned company policies and procedures to effectively address customer concerns.
- Utilized CRM software to document customer interactions and track resolutions.
- Adapted quickly to new systems and processes, ensuring efficient service delivery.
- Provided feedback on recurring issues to improve overall customer experience.
Program Assistant
Cedar Crest Hospital & Residential Treatment Center
05.2021 - 02.2023
- Coordinated program logistics, ensuring smooth operations and timely delivery of services.
- Assisted in managing schedules, prioritizing tasks to optimize workflow efficiency.
- Supported data collection and analysis for program evaluation and reporting purposes.
- Developed communication materials to enhance stakeholder engagement and awareness.
Program Assistant
Tachachle
2020 - 03.2022
- Maintained accurate records using project management software, improving accessibility of information.
- Taking care of disabled DULTS.
- Collaborated with team members to streamline processes, reducing turnaround times on projects.
Cook
Lucky's Market
06.2019 - 02.2020
- Supervised kitchen staff to ensure adherence to food safety standards and hygiene protocols.
- Developed and executed daily menu items, incorporating seasonal ingredients for improved flavor profiles.
- Trained new team members on cooking techniques and equipment usage, enhancing overall kitchen efficiency.
- Streamlined food preparation processes, reducing wait times during peak service hours.
Program Technician
Florida State Hospital
04.2017 - 08.2018
- Coordinated program operations, ensuring compliance with regulatory standards and organizational policies.
Store Team Member
Walmart
02.2016 - 03.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and restocking initiatives.
- Trained and mentored new team members on operational procedures and customer service standards.
- Collaborated with team to implement process improvements, increasing workflow efficiency.
Education
Bachelor of Science - Psychobiology
UTSA
San Antonio, TX12-1999
Skills
- Stress tolerance
- Complaint handling
- Language fluency
- Call control
Timeline
Customer Service Phone Agent
GC Services Call Center
06.2023 - 08.2024
Program Assistant
Cedar Crest Hospital & Residential Treatment Center
05.2021 - 02.2023
Cook
Lucky's Market
06.2019 - 02.2020
Program Technician
Florida State Hospital
04.2017 - 08.2018
Store Team Member
Walmart
02.2016 - 03.2017
Program Assistant
Tachachle
2020 - 03.2022
Bachelor of Science - Psychobiology
UTSA
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