Barry Mullins
Piedmont,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Firetrol Protection Systems
05.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed department processes and procedures to boost customer satisfaction.
Volunteer Firefighter
City Of Piedmont
09.2015 - 01.2022
- Administered first aid and conducted emergent response management.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Assisted with regular maintenance of firefighting equipment.
- Maintained 25% or higher of calls ran during available times.
Fire Alarm and Security Manager
Summit Fire And Security
11.2020 - 05.2021
- Kept team compliant with security protocols and appearance standards.
- Oversaw team and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Cultivated relationships with external security vendors to make additional resources available if necessary.
Service Coordinator
Firetrol Protection Systems
07.2016 - 10.2020
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Established and maintained service schedules for several projects to help plan organize workload.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Helped increase growth by 50% or more in the department.
Education
Associate of Science - Fire Protection And Safety Technology
Oklahoma State University - Oklahoma City
Oklahoma City, OKHigh School Diploma -
Western Heights High School
Oklahoma City, OK05.2001
Skills
- Health and Safety Regulations
- Project Management
- Multitasking and Organization
- Workflow Management
- Fire Safety Regulations
- Organizational Policies
- Technical Support
- Customer Relationship Management
Certification
- NICET, FAS Level 2
- OK DOL, Commercial Fire Alarm - Manager
- OK DOL, Commercial Burglar Alarm - Manager
- OK DOL, Access Control - Manager
- OK DOL, CCTV - Manager
- OK DOL, Fire Sprinkler Inspection - Technician
- OK State Fire Marshal, Portable Fire Extinguishers - Technician
- OSU-OKC, Firefighter 1
- OSHA, 30 hour General Industry Safety
Timeline
Service Manager
Firetrol Protection Systems
05.2021 - Current
Fire Alarm and Security Manager
Summit Fire And Security
11.2020 - 05.2021
Service Coordinator
Firetrol Protection Systems
07.2016 - 10.2020
Volunteer Firefighter
City Of Piedmont
09.2015 - 01.2022
Associate of Science - Fire Protection And Safety Technology
Oklahoma State University - Oklahoma City
High School Diploma -
Western Heights High School
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