BARRY MURPHY
Hot Springs,AR
Summary
Diligent professional offering 10 years of experience in aggressively promoting and selling home replacement windows and other retail products to achieve company quotas and expectations. Accommodating, welcoming and skilled in recommending merchandise based on individual requirements.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
FLOSSIES FOODS
Hot Springs, AR
02.2023 - Current
- Resolved escalated customer service issues in a timely manner.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Manager
Windows USA
Hot Springs, AR
02.2011 - 09.2021
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Coached, developed and motivated team to achieve revenue goals.
- Provided detailed information about products and services to clients.
- Greeted customers, answered general questions and directed to appropriate locations.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for customers based on their availability.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered telephones and directed calls to appropriate staff members.
- Followed up with customers after scheduled appointments were completed.
- Identified customer needs and recommended appropriate solutions accordingly.
- Assisted customers in making decisions about products or services offered by the company.
- Processed payments and updated accounts to reflect balance changes.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Called no shows and cancellations to reschedule.
- Made phone calls and sent emails to establish leads.
- Documented all activities related to appointment setting processes.
- Ensured that all customer data is kept confidential at all times.
- Performed other duties assigned by management team members.
- Adhered to company policies when scheduling appointments for customers.
- Maintained accurate records of all customer interactions and transactions.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Resolved customer complaints promptly and efficiently.
- Scheduled and confirmed appointments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
GED -
MNT PINE
Hot Springs, ARTimeline
General Manager of Operations
FLOSSIES FOODS
02.2023 - Current
Sales Manager
Windows USA
02.2011 - 09.2021
GED -
MNT PINE
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