Barry Owens
Atlanta,GA
Summary
To continue my professional development in technology, while demonstrating an ability to meet my job objectives in a timely and productive manner.
Overview
38
38
years of professional experience
Work History
ASSEMBLY LINE WORKER
Surge Staffing Agency
Atlanta
03.2017 - 07.2021
- Assembled and shipped Colgate and Mars candy products to retail outlets
- Assembled displays utilizing manual and automated tools
- Adapted quickly to changes in production schedule and job requirements when necessary
- Collaborated with team members to troubleshoot production issues and identify solutions.
AUDITOR
Synergy Staffing
Pittsburgh
08.2015 - 05.2017
- Audited financial information for accuracy and eligibility for public assistance
- Documented all audit findings and prepared detailed reports for management review
- Planned and performed audit functions by reviewing accounting ledgers, fiscal statements, and reports.
LOGISTICS COORDINATOR
Robert Half Temp Agency
Pittsburgh
07.2014 - 02.2015
- Responsible for logistics and layouts for custom window installations
- Prioritized tasks and managed deadlines under strict time constraints.
DIRECTOR, SOLUTIONS CONSULTANT
First Data Merchant Services
Atlanta
11.2002 - 04.2014
- Presented solution benefits and features to internal teams, fostering collaboration
- (SME) Subject Matter Expert - Payment Processing Core Acquiring
- Traveled and presented solutions for processing potential customers in collaboration with new sales and service RFP's
- Supported five of the largest accounts (45% of annual revenue) and had excellent feedback from customers for product knowledge and processing solutions
- Provided technical guidance to customers on product capabilities, configuration, and usage
- Identified root causes behind issues facing client organizations and recommended solutions.
ATM OPERATIONS ANALYST
Bank of America
Atlanta
05.1997 - 03.2000
- Supported hardware/software solutions for 3000 + ATM machines for a bank merger, reconciling their platforms
- Helpdesk support of incoming customer questions and queries
- Developed deal strategy for major client opportunities
- Generated forecasts and projections based on historical data
- Conducted variance analysis to explain deviations from expected results.
SENIOR ACCOUNT MANAGEMENT
Lynk Systems
Atlanta
07.1993 - 05.1995
- Account management of ATM operations, hardware and software solutions
- Provided effective solutions for Lynk System's largest ATM, national credit card and debit card accounts
- Implemented process improvements that increased efficiency within the team by 20%
- Developed and maintained relationships with key clients to ensure client satisfaction.
JOB TECHNICAL SUPPORT SUPERVISOR
The BuyPass Corporation
Atlanta
08.1983 - 07.1993
- Supervised helpdesk for incoming technical support calls from debit/credit card merchants
- Assisted merchant processors account for debit/credit card processing and cash management
- Monitored performance metrics of the technical support team to ensure quality standards were met
- Maintained detailed records of customer interactions and transactions with accurate documentation.
Education
ELECTRONICS TECHNOLOGY -
DeVry University
Atlanta, GASkills
- Results Interpretation
- Time Management
- Product and Service Sales
- Customer Relationship Management
- Effective Communication
References
References available upon request
Timeline
ASSEMBLY LINE WORKER
Surge Staffing Agency
03.2017 - 07.2021
AUDITOR
Synergy Staffing
08.2015 - 05.2017
LOGISTICS COORDINATOR
Robert Half Temp Agency
07.2014 - 02.2015
DIRECTOR, SOLUTIONS CONSULTANT
First Data Merchant Services
11.2002 - 04.2014
ATM OPERATIONS ANALYST
Bank of America
05.1997 - 03.2000
SENIOR ACCOUNT MANAGEMENT
Lynk Systems
07.1993 - 05.1995
JOB TECHNICAL SUPPORT SUPERVISOR
The BuyPass Corporation
08.1983 - 07.1993
ELECTRONICS TECHNOLOGY -
DeVry University