Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barry Perry

San Jose,CA

Summary

Dynamic and self-motivated professional with 5+ years of customer service experience. Proven track record in increasing organizational efficiency and fostering strong customer relationships. Strong leadership, interpersonal communication, and complaint resolution skills. Adaptable team player and quick learner seeking a management and quality assurance role.

Overview

3
3
years of professional experience

Work History

Night Auditor

AC Marriott
03.2021 - 12.2022
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Kept accounts in balance and ran daily reports to verify totals.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Front Desk Associate

Sonesta Simply Suites
05.2020 - 03.2021
  • Identified issues, analyzed information and provided solutions to problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated cross-training proficiency by offering support and assistance to other customer service representatives and various departments as required

Night Auditor

Kimpton Tryon Park Hotel
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.

Sports Marketing Coordinator."

Atlas Sports Agency

Developing and implementing marketing strategies to promote sports events, teams, or athletes. Manage sponsorships, oversee branding efforts, coordinate advertising and promotion, conduct market research, and plan marketing activities for sports events. Along with handling digital marketing, public relations, budget management, team leadership, partnerships, analytics, and compliance. Staying updated with industry trends is essential.

Education

Bachelor of Arts - Global Operation Management

North Carolina State University
Raleigh, NC
05.2014

Associate of Arts - Marketing Management

De Anza College
21250 Stevens Creek Blvd, Cupertino, CA 95014
06.2012

Skills

  • Decision Making: Strong ability to analyze information, evaluate options, and make sound decisions to achieve desired outcomes
  • Creativity: Demonstrated aptitude for generating innovative ideas and finding unique solutions to complex problems
  • Communication Skills: Excellent verbal, written, and interpersonal communication skills to effectively convey information and foster collaboration
  • Leadership Experience: Proven track record of successfully leading teams and motivating individuals to achieve shared goals
  • Active Listening: Skilled in actively listening to others, understanding their perspectives, and responding effectively to foster clear communication and mutual understanding
  • Emotional Intelligence: Proficient in recognizing and managing emotions, both personal and interpersonal, to navigate relationships and handle challenging situations with empathy
  • Attention to Detail: Meticulous and thorough approach to tasks, ensuring accuracy, precision, and maintaining high standards of quality

Timeline

Night Auditor

AC Marriott
03.2021 - 12.2022

Front Desk Associate

Sonesta Simply Suites
05.2020 - 03.2021

Night Auditor

Kimpton Tryon Park Hotel

Sports Marketing Coordinator."

Atlas Sports Agency

Bachelor of Arts - Global Operation Management

North Carolina State University

Associate of Arts - Marketing Management

De Anza College
Barry Perry