Logistics professional with 27 years of experience at Maersk and FedEx Express Global Supply Chain, specializing in operational management and customer service. Proven track record in enhancing airline operational logistics and control. Expertise in logistics coordination and critical thinking, leading to successful outcomes in complex transportation environments. Committed to delivering exceptional service and optimizing processes. Motivated logistics supervisor offering 27 years of experience in efficiently managing the flow of goods. Focused on maximizing productivity by overseeing performance, maintaining status on the movement of goods and aircraft, managing crew coordination, and negotiating hotel and GT rates with carriers. Skilled in maintaining constant contact with carriers and U.S. ramp employees to deliver goods efficiently.
Overview
40
40
years of professional experience
1
1
Certification
Work History
US Trucking and Drayage Logistics Supervisor
Maersk Global Supply Chain
Westminster, CO
06.2023 - 09.2024
Detailed customers shipment needs and assertively contracted all required internal and external shipping contractors.
Liaised with International and Domestic freight carriers, Port Agents to ensure timely and accurate deliveries.
Prioritized handoff of freight that all shipmen's go smoothly between carriers and shippers.
Constant middleman between shippers and carriers. Taking possession of customers freight, and facilitate all communication between the shipper and the carrier.
Tracked shipment milestones using appropriate software systems.
Managed staff performance through regular feedback sessions and provided guidance when needed.
Built relationships with strategic customers through logistics initiatives.
Created programs to retain, train and develop associates.
Recommended system enhancements to improve operational efficiency, accuracy and customer service levels.
Scheduled times of shipment and modes of transportation for materials.
Airline System/Logistics MGR- Aircraft Dispatcher
FedEx Express- Global Ops Command & Control (GOCC)
Memphis, TN
03.1994 - 01.2021
Coordinated daily movements of over 5 million pounds of FedEx cargo moving through the line-haul, system-wide company Trunk, Feeder, and OTR trucking operations.
Created detailed itineraries including flight information, ground transportation, meals, and activities for corporate groups.
Collaborated with hotel and restaurant services to provide custom experiences for FDX Corporate executives. Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services.
Logistically found, ordered, and moved AOG aircraft parts around the US.
Prepared safe and efficient flight plans and determined best choices for weather conditions, mechanical issues, and other unexpected problems, while following FAA parts, 91, 121, and 135 rules and regulations. Organized weather briefs and NOTAM's for flight crews, monitored maintenance procedures, MEL/CDL application, aircraft performance, any other unexpected problems, and potential ATC issues.
Compiled data and used various sources such as GDS– Saber and Concur and other Airline systems and websites into an organized database system.
Facilitated and executed oral and digital communications to, and vertically across various company organizations and departments for:
FBO and Charter Ops ATC tower, en route centers and Collaboration
Contracted vendor Control U.S. Airport Management of Ramp Ops Agents at over 125 US airports.
Planned and executed contingency plans to recover company (service) from unplanned maintenance, weather, ATC disruptions, etc.
This equated to a 'weekly' recovery of over ½ million pounds of customer (packages+cargo) once in 'jeopardy' of missing next-day service.
Controlled FDX Ramp Tower positions at KEWR KIND & KMEM
Developed and implemented an onboarding process for over 70 OCC new hires.
International Aircraft Dispatcher
Pan American World Airways
Jamaica, NY
08.1989 - 12.1992
Analyzed FAR121 International flight plans to determine best choice for weather conditions, mechanical issues, and other unexpected problems, and communicated all concerns to flight crews.
Evaluated weather trends along Atlantic and Pacific NAT track routes and notified crews of adverse weather conditions, and duty times.
Filed ICAO flight plans and ensured early ETOPS operations.
Configuration Management Engineer
Grumman Aerospace
Bethpage, NY
01.1985 - 07.1988
Supervising engineer during subcontractor data requirements during development of Joint Stars, Navy E-2C, and Tomcat F-14 programs.
Supervised group that technically reviewed all aircraft changes, including Hardware inspection, data engineering drawings and developmental deviations.
Investigated proposed system component suitability for specified purposes and recommended component use.
Communicated with staff and vendors to understand specific aircraft system requirements.
Provided technical guidance in support of system development and troubleshooting.
Education
Bachelor of Science - Aerospace Engineering, Logistics Management
Dowling College
Oakdale
01.2020
Skills
24/7/365 Airline Line Haul System Operation Management
Organizational leadership skills
Logistical Coordination & System Analysis
Multi-tasking problem-solver
Customer Inbound Calls & Service Quality
Prioritize time management
Critical Thinking Leadership Skills
Excellent verbal and written communication skills
Flight Safety & FAA Regulations
Weather, ATC & Mx Preparedness Planning
Negotiation & Active Listening
Policy and Procedure Adherence
Import and Export Operations
Transportation Activity Management
Operational Management
Supply Chain Solutions
Shipping and Receiving
Logistics coordination
Procedures compliance
Dispatching
Training employees
Route planning
Logistics planning
Transportation management
Service delivery management
SOP compliance
Vendor communication
Transportation and materials handling
Researching freight carrier costs
Shipping schedules
Load monitoring
Safety standards
Employee supervision
Logistics analysis
Fleet dispatch
Operational management
Skilled in [software]
Logistics management
Supply chain management
Carrier negotiations
Fleet oversight
Freight coordination
Positive attitude
Teamwork and collaboration
Multitasking
Customer service
Team leadership
Operational efficiency
Problem solving
Communication skills
Delivery scheduling
Distributing goods
Standards and procedures compliance
Distribution management
Inventory control processes
Shipping coordination
Logistics software knowledge
Team management
Certification
FAA Licensed Aircraft Dispatcher 1994
Licensed Private Pilot 1990
Timeline
US Trucking and Drayage Logistics Supervisor
Maersk Global Supply Chain
06.2023 - 09.2024
Airline System/Logistics MGR- Aircraft Dispatcher
FedEx Express- Global Ops Command & Control (GOCC)
03.1994 - 01.2021
International Aircraft Dispatcher
Pan American World Airways
08.1989 - 12.1992
Configuration Management Engineer
Grumman Aerospace
01.1985 - 07.1988
Bachelor of Science - Aerospace Engineering, Logistics Management
Customer Services Manager at Supply Chain Solutions NZ/ Supply Chain Fusion AU / The Magnitude Group - GlobalCustomer Services Manager at Supply Chain Solutions NZ/ Supply Chain Fusion AU / The Magnitude Group - Global
Assistant en Suivi-évaluation at USAID-Global Health Supply Chain-Procurement and Supply Management (GHSC-PSM)Assistant en Suivi-évaluation at USAID-Global Health Supply Chain-Procurement and Supply Management (GHSC-PSM)