Collaborated with store partners and owners to create and open a brand new business.
Was responsible for designing and building large elaborate structures and displays to showcase our merchandise and livestock, including an indoor 10,000 gallon salt and freshwater pond water feature in our 17,000sqft retail store.
Utilized my extensive knowledge of 18+ years in the aquarium hobby to provide customers with insight and recommendations on purchases, no matter if they are novices or experts in the field of fish and coral.
Provided outstanding support to entire staff which helped improve customer relations and interactions, employee merchandise and livestock knowledge as well as training for storefront operations and maintenance.
Engineered, built and maintained over 500+ various aquatic ecosystems and enclosures throughout the store as well as provide excellent care for our fish and animals' health and wellbeing.
Was also responsible for the storefront as general manager which included monitoring inventory, sales and my employees.
Manager
ACME Surf And Sport
Ship Bottom, NJ
06.2016 - 08.2020
Trained team members in successful strategies to meet operational and sales targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Examined merchandise to verify correct pricing and attractive displays.
Ensured delivery of customer rental orders in an efficient and timely manor to guarantee customer satisfaction
Water Sports Rental
Margaritaville
Hollywood, FL
04.2014 - 08.2015
Worked with customers to understand customers expectations and provide exceptional service.
Increased customer satisfaction and repeat business through the pursuit of resolutions to problems arising from rental equipment, protecting company reputation and loyal client base.
Monitored social media and online sources for industry trends.
Maintained rental equipment to ensure proper functionality in order to ensure customer satisfaction
Education
Bachelor of Science - Neuroscience
Nova Southeastern University
Davie, FL
12.2019
Skills
Red Cross Lifeguard Certification
PADI Advanced Open-Water SCUBA Certification
Hobbies
Created a personal social media car page that has led to several sponsorships and media exposure
Have a deep connection with the outdoors and animals, and love to keep active and exploring new places and experiences
Aquarium Hobbyist for more than 18+ years in which I have harvested, aquacultured and maintained fish and corals in countless ecosystems as well as large 10,000+ gallon ponds.