- Cooking
- Music
- Film Connoisseur
Barry Smith
Customer Service Manager
Darlington,United States
Summary
I am driven in the Customer Support field with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Manual Laborer
Busy B's of Darlington
2015 - 2017
- Observed safety regulations on job sites to minimize accidents.
- Provided manual labor and assistance to removing trees and stumps.
Customer Support Manager
Umai Clothing
06.2020 - Current
- Handled escalated customer complaints with professionalism, providing effective conflict resolution and maintaining strong client relationships.
- Elevated customer satisfaction and retention by taking ownership of issues, ensuring timely issue resolution, and following through to closure.
- Monitored customer service performance metrics (KPIs/SLA compliance) to assess service quality and identify areas for improvement.
- Resolved complex customer issues through thorough troubleshooting and root cause identification, minimizing business disruption.
- Developed customized support solutions for high-value clients, strengthening long-term customer partnerships.
- Improved customer satisfaction by developing and implementing efficient support policies, procedures, and process improvements.
- Supported new hire onboarding by mentoring team members, providing knowledge sharing, and ensuring adherence to customer service best practices.
- Managed and responded to customer inquiries via social media channels, including comments and direct messages, helping grow Umai Clothing's brand presence before delegating responsibilities as the business scaled.
Education
High School Diploma -
Blackhawk High School
Beaver Falls, PA06-2017
Skills
Social media monitoring
Proficient in MS Office, Google Workspace, Shopify, Zendesk
Training and coaching
Escalation handling
Inter-department collaboration
Customer service
Interests
Timeline
Customer Support Manager
Umai Clothing
06.2020 - Current
Manual Laborer
Busy B's of Darlington
2015 - 2017
High School Diploma -
Blackhawk High School